Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The colour that predominates on the photo is pink...why is…

Customer Question
The colour that predominates...

The colour that predominates on the photo is pink...why is that?

Technician's Assistant: What's the brand and model of your printer?

Canon Pro 9500 II

Technician's Assistant: How long has this been going on with your Canon printer?

I haven't used it for a couple of years and I used it today. It did it on three different papers

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have a new computer and I don't remember if I used it on the new one. Sorry

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I also have a canon printer MG 2500 and it comes with and error 5B00 even though I have put new catridges

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
12/31/2017
Technician: Syseng, Engineer replied 3 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,508
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

When photo colors are as you describe, either the printer needs the ink cartridges replaced or the printhead nozzles need cleaning or both.

To begin, first clean the printhead nozzles to see if that resolves the issue.

Follow the instructions in the web page at the following link:

click here

Please let me know the result and if you need assistance with any of the steps.

Ask Your Own Printers Question
Customer reply replied 3 months ago
David, I have cleaned the print head nozzles, done deep cleaning, replaced five cartridges but it still comes out pink
Customer reply replied 3 months ago
No thank you.
Technician: Syseng, Engineer replied 3 months ago

You may ignore the solicitation for additional services - that is an automated message from the Just Answer system.

What operating system (such as Mac OSX or Windows 10, 8 or 7) is running on the computer you are using to print?

Also, is that the same computer you last used to print successfully two years ago?

Ask Your Own Printers Question
Customer reply replied 3 months ago
I am using windows 10 and l have not printed on the new computer. I do a lot of printing and was using a cheaper Canon printer, but it also comes with an error
Technician: Syseng, Engineer replied 3 months ago

Windows 10 already has drivers included for this printer however there is software you should download and install that provides you with advanced control over the color settings. Please click the link below to download and install the My Printer and Easy Photo Print software:

click here

Once you open the Easy Photo Print software, make adjustments to change the color so that it prints correctly and then try printing a test page and let me know the result.

Ask Your Own Printers Question
Customer reply replied 3 months ago
When I go to the highlighted red tab of drivers & downloads it comes with the message:
There is no driver for the OS version you selected. The driver may be included in your OS or you may not need a driver.I could not find anything that said ;My printer & Easy Photo print software
Technician: Syseng, Engineer replied 3 months ago

Click the software tab and you will see the option to download the My Printer and Easy Photo print software.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Under the software tab:
Easy-web
Easy Photo Print Ex Ver 4.7.0 (Windows)
Easy Printer Vers 3.3 Windows Which one do you want me to download?
Technician: Syseng, Engineer replied 3 months ago

Download Easy Photo Print Ex Ver 4.7.0 and My Printer which is below that one.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Done
Technician: Syseng, Engineer replied 3 months ago

Are both programs now installed as well?

Ask Your Own Printers Question
Technician: Syseng, Engineer replied 3 months ago

If so then try printing again as the Easy Photo Print program defaults may fix the issue. If not then click the link below and follow the instructions to adjust the color auto-correction settings:

click here

Ask Your Own Printers Question
Customer reply replied 3 months ago
it is getting better and I followed your instructions...however there is still that pink twinge
Technician: Syseng, Engineer replied 3 months ago

Ok, good. That indicates that the software should be able to resolve the issue with the right settings.

Just a moment while I check a setting that may address that exact color....

Ask Your Own Printers Question
Technician: Syseng, Engineer replied 3 months ago

Select the "Enable ICC Profile" then select the Relative Colorimetric option, click Apply then OK and run a test print.

Also, try printing the same photo from a different program then compare - some Adobe programs, for example, include ICC profiles that may change the color balance of the print.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Did that but it had no effect...still that pink twinge in the background. Sorry
Technician: Syseng, Engineer replied 3 months ago

What program are you using to open and print the photos?

Ask Your Own Printers Question
Customer reply replied 3 months ago
Microsoft. Canon printer and the software that came with it. I have tried all the possible combinations on properties and has no effect. I take photos of wrens and the main body (brown) prints fine but the background with is a mixture of light brown and green turns out a soft magenta ( pink)
Technician: Syseng, Engineer replied 3 months ago

Ok, so just to clarify, all the ink cartridges are new correct?

Ask Your Own Printers Question
Customer reply replied 3 months ago
l have just put six new ones on the printer p
Technician: Syseng, Engineer replied 3 months ago

Ok, then I am going to open up this question to other experts that may have additional ideas.

Ask Your Own Printers Question
Technician: Joel Kalman, Engineer replied 3 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 939
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Well, I have done everything that David asked me...but the images that I print have improved but still have alight pinkish look overall.
Technician: Joel Kalman, Engineer replied 3 months ago

I recommend that you remove the ink cartridges and then remove the printhead and clean it manually by soaking the bottom of it in distilled water and blotting it with a lint-free cloth, being careful not to get the electrical contacts wet.

Ask Your Own Printers Question
Technician: Joel Kalman, Engineer replied 3 months ago

Please let me know if you need more information on how to do this.

Ask Your Own Printers Question
Was this answer helpful?
Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 939
939 Satisfied Customers
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

Joel Kalman is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
My printer is telling me it's not connected to the internet.
My printer is telling me it's not connected to the internet … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
80 satisfied customers
Morning, when printing it misses lines. No had no idea. I
No had no idea. I have had the printer just over a month … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
I want to install my printer a cannon MX 490. I want to
I just bought printer about 2 mo ago, I do not know where to began … read more
Cris
Cris
60 satisfied customers
Brother MFC-J4510DW. Printer will not start with power
Brother MFC-J4510DW. Printer will not start with power button. Starts when power disconnected/ reconnected at mains but then shows message 'Shutting Down All functions will be disabled' then 'Standby … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Just been given a used brothr printer from a relative..
just been given a used brothr printer from a relative.. wanting to have it looked at to se if it is worthwhile or a dud.. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I have just installed a new Brother L2750DW MFC connected to
I have just installed a new Brother L2750DW MFC connected to my Apple PC via wifi. Remote printing works well but I am unable to scan to my desktop for emailing. It says it is not connected to my PC. … read more
Fran
Fran
IT Consultant
Associate Degree
171 satisfied customers
Printer I-Sensys MF8450 displays error code E000100 and
Hi Printer I-Sensys MF8450 displays error code E000100 and needs a good service - please advise … read more
Harry
Harry
1,445 satisfied customers
I have a brother MFC-J5830DW. It has ham front error. A Week
I have a brother MFC-J5830DW JA: What kind of computer or device are you printing from? Customer: it has ham front error JA: How long has this been going on with your MFC-J5830DW? Customer: a Week but… read more
John
John
Computer Science Engineer
Bachelor's Degree
5,094 satisfied customers
My yellow printer head is not working so that all my prints
My yellow printer head is not working so that all my prints have a pink color The printer is HP Office jet Pro K550 operating … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
It won't print. it gives me an error message. ???? It did
???? It did show this morning about 12 update driver...something, I didn't; know if that was legit - if I was suppose to really update that w/ apple??? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
My Epson 3880 stopped printing mid-print, and now says that
My Epson 3880 stopped printing mid-print, and now says that it is not connected. I have tried plugging it into another USB receptacle, and have re-started the computer and printer. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
My printer,copierandfax will not print some times. Wireless.
my printer,copierandfax will not print some times JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Custome… read more
Harry
Harry
1,445 satisfied customers
I turned on my Mac after being out of town, now it does not
I turned on my Mac after being out of town, now it does not recognize my Muratec Printer. The I book recognizes it and prints fine, so printer is working, just the interface to my main computer. How d… read more
Joshua Gransbury
Joshua Gransbury
A.A.S
21 satisfied customers
No driver available for my printer. Epson WF 2750. 2 days.
atempted to connect printer to net book just before this happened… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
I cannot get my new hp officejet 5740 to print a web-page or
I cannot get my new hp officejet 5740 to print a web-page or any document. it will print printer statue reports, so I know it is working. can you help me … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I think the printer is off line....but the blue light is on.
i think the printer is off line....but the blue light is on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
After setup which was successful I attempted the test page
After setup which was successful I attempted the test page print - the status message keep on displaying "the printer is performing another operation" … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
It got error 0x60 message. Yes, 6 month when I installed it,
It got error 0x60 message . JA: Is your printer displaying the error on all print jobs, even after you restart it? Customer: Yes JA: When did you last update the printer driver software? Customer: 6 m… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x