Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Ma870 getting error 5100 but if I open the printer the head…

Customer Question
Ma870 getting error 5100...

Ma870 getting error 5100 but if I open the printer the head moves to the middle. I see no paper jam.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Not lately.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 7 months ago
That should have been mx870 printer
Answered in 10 minutes by:
12/31/2017
Technician: John, Computer Science Engineer replied 7 months ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified

Hi, I am John, welcome to JustAnswer.com

The 5100 error may indicate that an ink tank(s) is not seated properly, paper is jammed or there is an object inside the printer, the printer needs to be reset or the encoder film/strip may need to be cleaned. To try and resolve the error, please click on each of the links located here and follow the directions provided.

Please rate me positively (3, 4 or 5 stars), that's the only way for me to be paid by this website, it won't cost you any additional money.

Thank you and have a Happy New Year

JOHN

Ask Your Own Printers Question
Customer reply replied 7 months ago
There are no links.
Technician: John, Computer Science Engineer replied 7 months ago
Ask Your Own Printers Question
Customer reply replied 7 months ago
Link doesn't work.
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,838
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,838
2,838 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Canon MX870. I keep getting an error code 5100. Can
Hi, I have a Canon MX870. I keep getting an error code 5100. Can you tell me what I need to do to correct this?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Error 6000 . My printer is the MX870 PIXMA it will not
Error 6000 . My printer is the MX870 PIXMA it will not print. can you help >? thanks, Richard… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My PIXMA iP100 photo print;er does not print and the green
My PIXMA iP100 photo print;er does not print and the green and orange alarm lights flashes alternatively and the solution for error number 5100 does not solve it. This problem started while printing w… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a Canon MX439. It jammed on a print job and I opened
I have a Canon MX439. It jammed on a print job and I opened the front and pulled the paper out (it ripped and was difficult to remove). Now printing has misalignments, but they do print. When I try a … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Have error 5100. Removed paper that was jammed. Printer still
Have error 5100. Removed paper that was jammed. Printer still shows error message. Makes a noise when turned on and printer head tries to move.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have Canon pixma mx 432 printer. The paper keeps getting
I have Canon pixma mx 432 printer. The paper keeps getting jammed. Also I can't get the last jammed paper out. is there a way to get into the printer?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
We have a PIXMA MX870 and just got the message "C000 - Printer
We have a PIXMA MX870 and just got the message "C000 - Printer Error has occurred, turn it off and then on and if it persists to see the manual. Our manual doesn't say anything about it. And we desper… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a MG5420 Pixma printer. I have had it about 2-3 yrs
I have a MG5420 Pixma printer. I have had it about 2-3 yrs (?) not sure and can't find the receipt. I have loved the quality of printing. First it started to not pick up the WS. with a message that th… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Canon printer. It says "Printer Error occurred Support
I have a Canon printer. It says "Printer Error occurred Support Code 5100". What does this mean and what can I do to fix the problem?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Error message on printer MG4260 "Support Code 5100" I have
Error message on printer MG4260 "Support Code 5100" I have switched off unit multiple times cleared the paper jam no paper remaining in unit. Support Code 5100 remains… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My printer is showing a flashing XXXXX XXXXXght which says there
My printer is showing a flashing XXXXX XXXXXght which says there is a problem with the paper or ink. Have checked both, but it still wont print - saying check printer?… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
my canon printer Pixma MX870 tells me "printer error has occurred..."
my canon printer Pixma MX870 tells me "printer error has occurred..." with code #C000. screen tells me to see my manual, but i find no help there. what should i do? thanks you. toby fulwiler, fairfiel… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
On my MX870, the alarm light is flashing and the display reads
On my MX870, the alarm light is flashing and the display reads C000, but the manual does not instruct me how to fix it.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
canon pixma mx320 is not working. error signal 6000 appears.
canon pixma mx320 is not working. error signal 6000 appears. it shut down in the middle of printing… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I use a Canon PIXMA MP500 printer/scanner connected to a MacBook
I use a Canon PIXMA MP500 printer/scanner connected to a MacBook Pro, running the 10.6.6 Snow Leopard operating system. The printer serial number is XXXXX It was purchased in 2006. I am not able to us… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My Canon MP470 says error code 5100 and it wont allow me
My Canon MP470 says "error code 5100" and it won't allow me to do anything with it. What is it's problem? That number is XXXXX listed in the manual.… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a Canon printer PIXMAMP470 that when I turn it on I
I have a Canon printer PIXMAMP470 that when I turn it on I get an error code of 5100. To begin with I had a paper jam before this started but cleared it.… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I am just ANOTHER mug witha canon Pixma which will not wok
I am just ANOTHER mug witha canon Pixma which will not wok Can any body please explain the significance of Service error 5100 Please Peter mansfield… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x