Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Ma870 getting error 5100 but if I open the printer the head…

Customer Question
Ma870 getting error 5100...

Ma870 getting error 5100 but if I open the printer the head moves to the middle. I see no paper jam.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Not lately.

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 3 months ago
That should have been mx870 printer
Answered in 10 minutes by:
12/31/2017
Technician: John, Computer Science Engineer replied 3 months ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,634
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified

Hi, I am John, welcome to JustAnswer.com

The 5100 error may indicate that an ink tank(s) is not seated properly, paper is jammed or there is an object inside the printer, the printer needs to be reset or the encoder film/strip may need to be cleaned. To try and resolve the error, please click on each of the links located here and follow the directions provided.

Please rate me positively (3, 4 or 5 stars), that's the only way for me to be paid by this website, it won't cost you any additional money.

Thank you and have a Happy New Year

JOHN

Ask Your Own Printers Question
Customer reply replied 3 months ago
There are no links.
Technician: John, Computer Science Engineer replied 3 months ago
Ask Your Own Printers Question
Customer reply replied 3 months ago
Link doesn't work.
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,672
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?
Ask Harry Your Own Question
Harry
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,672
1,672 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

14,634 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I have a hp photosmart 7520 which i cannot to print photos
i have a hp photosmart 7520 which i cannot to print photos on my wireless. my network test results shows connectivity not run at one point it ask me for my ip address and i don't know it. i just switc… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
338 satisfied customers
My printer is not working. The error message says to contact
My printer is not working. The error message says to contact the service center. Error 5B02 … read more
Sheri
Sheri
Bachelor\u0027s Degree
410 satisfied customers
I have a HP Officejet 7500A Wide Format e-All-in-One printer
I have a HP Officejet 7500A Wide Format e-All-in-One printer that possibly needs service. It has started jerking the paper in for the print job and producing a smeared image at an angle. The paper thi… read more
Harry
Harry
Engineer
1,672 satisfied customers
Error 0x61011bef - hp photosmart plus e-ALL-IN-ONE B210
error 0x61011bef - hp photosmart plus e-ALL-IN-ONE B210 SERIES … read more
Harry
Harry
Engineer
1,672 satisfied customers
A printer error has occurred.....etc. Cannot seem to stop
quot;A printer error has occurred.....etc. Cannot seem to stop that and get it to print again. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Can not change from Asian to english, H.P. envy 5030, Igot
Igot the printer on Tuesday 17 4 2018 and has beenlike this from the start … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
Is there a way to print without replacing the color
Is there a way to print without replacing the color cartridges? We only use the black ink. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have paper jam. Mx492. About 1 hr, paper started to tear
about 1 hr, paper started to tear when i tried to pull through. open door per directionsbut cant see other end of papaer … read more
Sheri
Sheri
Bachelor\u0027s Degree
410 satisfied customers
I put in a new wifi router and the printer always shows
I put in a new wifi router and the printer always shows offline. I have tried a few things and now I can't do anything … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I just purchase a HP office jet 4650 all in one printer and
I just purchase a HP office jet 4650 all in one printer and I have call Apple and nothing is wrong with my computer and I had spent one hour on the phone and we could not find out why it will not prin… read more
Eric Ewing
Eric Ewing
University IT Manager
151 satisfied customers
It prints about half of the first page, leaves a blank
It prints about half of the first page, leaves a blank square and then prints the second page correctly. … read more
Harry
Harry
Engineer
1,672 satisfied customers
My Epson WF-3640 series all in one updated its software last
My Epson WF-3640 series all in one updated its software last night and updated the scanner with Epson Scanner driver 5.2.2.3 Now it will not scan and I am receiving communication error messages. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I have an iMac and a new xp 640 Printer, need help to
I have an iMac and a new xp 640 Printer, need help to download software. Please help. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have just loaded all new ink cartridges and nothing will
I have just loaded all new ink cartridges and nothing will print … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I can't get my Canon 470 to connect to my laptop, canon 472,
I can't get my Canon 470 to connect to my laptop JA: What Canon model do you have? Customer: canon 472 JA: How long has this been going on with your Canon printer? Customer: I have been away - a coupl… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I missed putting a cartage in my printer. I need to know how
I missed putting a cartage in my printer. I need to know how to back the cartage up so I can get the c cartage in the printer. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
MP282 was working well but after W10 update it will print
MP282 was working well but after W10 update it will print but the scanner will not work. In addition Canon Utilities has disappeared from my desktop. I could re-load from my original installation CD b… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I have a TS9160 and think I have done everything to connect
I have a TS9160 and think I have done everything to connect it. It was printing on WiFi but now no matter what i do its saying offline even though the screen on the has the connection on symbol aaaagg… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
245 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x