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We have an HP serial number CES3ACG16S. Office jet 7610 When…

Customer Question
My name is Jamie...

My name is Jamie *, we have an HP serial number CES3ACG16S

Technician's Assistant: What HP model do you have?

Office jet 7610 When we print a copy or a fax there is a black line running through the paper

Technician's Assistant: How long has this been going on with your OfficeJet?

About 4 month...

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't think we did that....How do I do this application?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

No that was our only problem...thanks:) Happy New Year!

Submitted: 6 months ago.Category: Printers
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Answered in 1 hour by:
12/31/2017
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
No thanks
Have a good evening
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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