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Trying to set up my canon scanner. No I’m still trying to…

Customer Question
Trying to set up...

Trying to set up my canon scanner

Technician's Assistant: Is there an error code on your Canon printer when you try to scan?

No I’m still trying to connect to my wi fi

Technician's Assistant: When did you last update the printer driver software?

Just bought it last night

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just me

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
Are you there
Customer reply replied 7 months ago
Hello
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Need more help
Customer reply replied 7 months ago
I really needhelp
Answered in 26 minutes by:
12/30/2017
Technician: Sudipto, Engineer replied 7 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,154
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 7 months ago

Can you tell me the model no. of the device?

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Customer reply replied 7 months ago
Thank you. I feel really stupid
Technician: Sudipto, Engineer replied 7 months ago

Sorry, if you cannot provide the mode no. it is very difficult to give you any specific answer according to the model.

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Customer reply replied 7 months ago
TS3122
Customer reply replied 7 months ago
That’s the model number
Technician: Sudipto, Engineer replied 7 months ago

Thanks, ***** ***** what is the exact problem you are facing when you try to connect the printer to the wireless network and one more thing, I am not able to accept the remote support due to payment failure, you may need to update your payment information.

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Customer reply replied 7 months ago
They want me to add another name in my work fi don’t understand why
Technician: Sudipto, Engineer replied 7 months ago

Who wants?

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Customer reply replied 7 months ago
What is my specifyIP Adress
Technician: Sudipto, Engineer replied 7 months ago

Do you have a Windows PC or Mac?

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Customer reply replied 7 months ago
I have an Apple iPad and a Samsung iPhone 7
Technician: Sudipto, Engineer replied 7 months ago

OK,

Prior to starting setup on the Computer, Smartphone or tablet device, start the Easy wireless connect on the printer. Then complete the setup on the device.

See the procedure below to start the Easy Wireless connect.

  1. If the ON lamp on the printer is flashing, press the Stop button )

  2. Press and hold the direct button (C) on the printer, and then release the button when (D) flashes

  3. Make sure and the horizontal bars flash.

  4. Proceed to the setup application screen and proceed with the setup.

After enableing the Easy wireless connect, you can watch the videos from the link below to to connect the printer to the specific devices..

Android Phone

https://www.youtube.com/watch?list=PL-_444J_hTGkSuALMY-9YkxdxOKN19ZAv&v=8cap4m_PSgM

Ipad

https://www.youtube.com/watch?list=PL-_444J_hTGlFCe3VJiGERQuI8-RLwIjy&v=KYYaQw8D940

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Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,154
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Experience: DIploma in Computer Hardware

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