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I have a Canon Maxfy MB5320 all in one printer that can't no…

Customer Question
Hi, I have a...

Hi, I have a Canon Maxfy MB5320 all in one printer that can't no longer be found on the network can you please help me and yes it is wireless?

Technician's Assistant: How are you connecting to your MB5320: wirelessly or by USB?

Wirelessly.

Technician's Assistant: When did you last update the printer driver software?

How do I do that?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

Just that it has all ways been found on the network why now?

Submitted: 6 months ago.Category: Printers
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Answered in 31 minutes by:
12/30/2017
Technician: John, Computer Science Engineer replied 6 months ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,637
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified

Hi, I am John, welcome to JustAnswer.com

Do you know the name and password ***** your WiFi? (your wireless network?)

Thank you.

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Customer reply replied 6 months ago
Okay I hope it can be fixed that way.
Customer reply replied 6 months ago
how much longer.
Technician: Jason Jones, Technician replied 6 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,251
Experience: 10+ years work experience.
Verified

Hello,

May I ask if you still need help with this problem or not?

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Customer reply replied 6 months ago
Okay what is the response?
Technician: Jason Jones, Technician replied 6 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 6 months ago
When and how long a wait?
Technician: Jason Jones, Technician replied 6 months ago

I am sorry, but it doesn't appear that you are getting or reading my messages.

You are not waiting more than a few seconds for me to respond.

May I remotely connect and fix the problem for you?

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Customer reply replied 6 months ago
I am going to cancel this and find some other sulusion cause I need my printer up and running ASAP so do not charge me for this since you did not fix the prolem!!!...
Technician: Jason Jones, Technician replied 6 months ago

I can fix the problem in under a few minutes. I see that you want to cancel, so I will close this and send in your refund request.

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Customer reply replied 6 months ago
Thank you!
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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