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Brother mfcl8650cdw. Brother mfcl8650cdw. A few weeks. The…

Customer Question
Hi,brother mfcl8650cdw Technician's Assistant:...

Hi,brother mfcl8650cdw

Technician's Assistant: What kind of computer or device are you printing from?

Brother mfcl8650cdw

Technician's Assistant: How long has this been going on with your MFCL8650CDW?

A few weeks. The document transporter on top of the machine jams every time i want to copy or scan a multi-page document.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

A few years ago. But this is a hardware issue. The transporter jams up.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, that's fine.

Submitted: 6 months ago.Category: Printers
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Answered in 13 minutes by:
12/30/2017
Technician: Russell H., Printer and Office Tech replied 6 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,746
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your Brother printer question.
Does paper move into the top feeder of the printer, before the Jam occurs? if so, how far into the feeder?

What message shows on the printer, exactly, when such a jam occurs?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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