Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

Will not print. Hp officejet 5741. I do not print much.

Customer Question
Will not print Technician's...

Will not print

Technician's Assistant: What's the brand and model of your printer?

Hp officejet 5741

Technician's Assistant: How long has this been going on with your OfficeJet?

I do not print much. hasn't printed anything in over a month. just wanted to print one coupon.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

My computer came with a 1 yr free ink. I have only received in that yr 1 color ink, no black. I do not want my computer controlled like this. I think I would rather get my own ink as I seldom print anything.

Submitted: 1 month ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
12/30/2017
Technician: Md. Sadique, Engineer replied 1 month ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,507
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 1 month ago

What happened when you tried printing?

Did it print a blank page?

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 1 month ago

Or, you received an error message.

Ask Your Own Printers Question
Customer reply replied 1 month ago
no. a message simply appeared saying contact your web site
Technician: Md. Sadique, Engineer replied 1 month ago

What is the operating system of your computer?

Windows/Mac

Ask Your Own Printers Question
Customer reply replied 1 month ago
I want to control "my" printer. I do not need a service. I rarely print anything. I bought the printer and do not know why it is being controlled like this. Can't I use my printer and get my ink when I need it.
Technician: Md. Sadique, Engineer replied 1 month ago

Yes, you can. I think there is some bug which doesn't let you do that.

Ask Your Own Printers Question
Customer reply replied 1 month ago
i have an HP Notebook, w Windows 10
Technician: Md. Sadique, Engineer replied 1 month ago

We need to check.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 1 month ago

Please go to control panel > Hardware & sound > then devices and printers > do you see your printer there?

Ask Your Own Printers Question
Customer reply replied 1 month ago
I went to network and see my printer there. I did not see any Hardware and sound anywhere
Technician: Md. Sadique, Engineer replied 1 month ago

Right-click on your printer and select Troubleshoot.

Ask Your Own Printers Question
Customer reply replied 1 month ago
troubleshooting said it could not identify the problem.
Customer reply replied 1 month ago
My 1st year of free ink ended in November. Why do I have to belong to an ink program now. I want to discontinue HP Insta ink and just get my own.
Technician: Md. Sadique, Engineer replied 1 month ago

Now again right click on the printer icon > select printer properties > then print test page.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 1 month ago

Would you allow me remote into your computer and help you to deregister from the insta ink program of HP?

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 1 month ago

Please let me know when you're online. We will fix this.

Thank You!

Ask Your Own Printers Question
Customer reply replied 1 month ago
I do not want your "service". I'll just get my own ink. When I bought this printer they did not tell me I wouldn't have control of it. I do not have money to throw around for questions to answer. This seems like a rip off.
Technician: Md. Sadique, Engineer replied 1 month ago

We are not HP but JustAnswer.com an independent paid Q&A site.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 1 month ago

We help our customers with all printer problems.

Ask Your Own Printers Question
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

3,507 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I have an Epson 2540, it keeps saying there is no paper in
I have an Epson 2540, it keeps saying there is no paper in the printer. but there are several. rollers have been examined and there isn't a paper jam. drivers have been updated, and the paper feeds th… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My printer will not work can you help me? USB. No idea
My printer will not work can you help me? JA: How are you connecting to your printer: wirelessly or by USB? Customer: USB JA: When did you last update the printer driver software? Customer: No idea JA… read more
Sheri
Sheri
Bachelor\u0027s Degree
207 satisfied customers
I can't print. Hp color laserjet pro mfp m177. Since I
I can't print JA: What's the brand and model of your printer? Customer: hp color laserjet pro mfp m177 JA: How long has this been going on with your LaserJet? Customer: since I changed inks 1/2 hour a… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
Cannot get WIFI connection. Wirelessly. Yesterday but it
Yesterday but it took abnormally long. I doubted something was actually happening. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
How do i clear a paper jam from my hp envy 7640. Hp envy
how do i clear a paper jam from my hp envy 7640 JA: What's the brand and model of your printer? Customer: hp envy 7640 JA: How long has this been going on with your printer? Customer: i just noticed i… read more
Harry
Harry
859 satisfied customers
I have a issue with my Brother Printer. The issue is: There
The issue is : There is always a prompt that said, my toner is low/finish. Although I have change a new toner and Drum. It is connected using network wired direct to printer … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Canon MF8380CDW has started pringint symbols and
My Canon MF8380CDW has started pringint symbols and punctioation instead of the english words - it's in teh same format, but gobbidly gook … read more
Sheri
Sheri
Bachelor\u0027s Degree
207 satisfied customers
My Brother Printer MFC-L2703 DW no longer prints. Brother
What is the cost of a service call to Chirnside Park in Victoria… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Can I make copies with Brother hl L2360Dw ir does it only
Can I make copies with Brother hl L2360Dw ir does it only work with computer. Can't find manual feed or where to place document to be copied. … read more
Sheri
Sheri
Bachelor\u0027s Degree
207 satisfied customers
Need to connect to computer. Espon workforce pro wf-4730.
need to connect to computer JA: What's the brand and model of your printer? Customer: espon workforce pro wf-4730 JA: How long has this been going on with your WorkForce? Customer: just bought the pri… read more
Jason Jones
Jason Jones
AAS Information Technology
6,321 satisfied customers
I have a HL_L2370DW that I need help with I need to use it
Hi I have a HL_L2370DW that I need help with I need to use it to print with my chrome book . I print only black and white for my job so its so much cheaper this way. do you know how to add it to my ch… read more
Harry
Harry
859 satisfied customers
Trying to set it up and can't get it to connect wireless or
trying to set it up and can't get it to connect wireless or with cable … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
Cannon 922 mx. when i scan or make a copy, there is s
cannon 922 mx. when i scan or make a copy, there is s straigt thin line from the top of the page to the bottom of the page. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My wf7010 printer will only print in greytone had no trouble
My wf7010 printer will only print in greytone had no trouble before .what simple thing am i doing wrong? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I am out of color ink but I just want to proint black and.
I am out of color ink but I just want to proint black and white … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
When I try to print I get error message 6 and then1. Never
when I try to print I get error message 6 and then1 … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My WorkCentre 6505 will not print. I have tried a different
My WorkCentre 6505 will not print. I have tried a different computer and different cables. I can scan with it but when I send a print job to it, it just hangs up in the printer queue or I get a messag… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I have a Cannon PIXMA MX882 copier. I am getting a message
I have a Cannon PIXMA MX882 copier. I am getting a message that says my ink overflow cartridge is almost full and to call the service company. I don't know what service company they are talking about.… read more
Harry
Harry
859 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x