Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a HP desktop (p6653w) it came with Windows 7, I

Customer Question
I have a HP...

I have a HP desktop (p6653w) it came with Windows 7, I upgraded to Windows 10. The computer crashed, I did a Sytem Recovery and saved all my files onto 14 dvd's. After doing the recovery I ran the 14 dvd's, they were saved to "C:\System Recovery Files". How do I get the files back where they need to be?

Technician's Assistant: Who makes your media player? How old is it?

I haven't installed a media player yet. When I put disc 1 in the drive it opened the recovery window and installed each disc into the before mentioned file, but didn

Technician's Assistant: What have you tried so far with your media player?

I haven't.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I just need to know how to get the files from C:\SystemRestoreFiles back into a usable place.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
12/30/2017
Technician: Harold Hanna, Engineer replied 7 months ago
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you today? The easiest way to restore the files would be by booting to the recovery menu.

Ask Your Own Printers Question
Technician: Harold Hanna, Engineer replied 7 months ago

You then go to Troubleshoot, and Advanced Options. You then select System Image Recovery, and point it to that location.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Purchased recovery dvd's from HP Order on 5/30/18 and the
Purchased recovery dvd's from HP Order on 5/30/18 and the dvd's will not start restore process when booting … read more
John Castle
John Castle
BSC in Computing Network Management and Design
203 satisfied customers
The operating system recovery usb thumb drive items no
The operating system recovery usb thumb drive items no longer work to recover from crash. I have tried F11 and ESC procedures, but they don't work either. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I need "Recovery Media" to facilitate installation of
I need "Recovery Media" to facilitate installation of windows on a new hard drive for an HP G4B06AA ALL IN ONE, SERIAL 3CR4490CHB TO FACILITATE INSTALLING WINDOWS ON A REPLACEMENT HARD DRIVE … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My hp laptop has been repaired by you because of the DVD
My hp laptop has been repaired by you because of the crappy DVD player. Now the DVD player won't play my dvd again. What can I do to get this dvd to play ? Feed Up... … read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
Dvd player not working. 1 year ot less it is media player.
just tried to play message its running but must close to proceed I do not understand what that means or how to do that … read more
Harold Hanna
Harold Hanna
Engineer
342 satisfied customers
I have just installed a Brother DCP - 1510. the printer is
I have just installed a Brother DCP - 1510. the printer is working well but as I have Windows 10 and the scanner is not talking to my computer. I have noticed that on the DVD Windows 10 is not mention… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My Mac OS 10.6.3 and Epson CX5800F printer/scanner/copier/fax
My Mac OS 10.6.3 and Epson CX5800F printer/scanner/copier/fax suddenly stopped printing word documents. Previously saved and unsaved word documents now come out blank as if no printer ink, but all oth… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
Canon MG5320. My printer driver does not let me select the
Canon MG5320. My printer driver does not let me select the rear paper tray. The original driver worked very well. My Windows crashed and after I reloaded it I haven't been able to get the same driver … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Good Morning: Have a Cannon IR1370F and Windows 7 on my
Good Morning: Have a Cannon IR1370F and Windows 7 on my desktop. Down loaded a software program to make the Cannon IR1370F compatitatible with Windows 7. Under "Properties" for the Cannon IR1370F it s… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
I am not able to print from my Mac mini. I have had the same
I am not able to print from my Mac mini. I have had the same computer and printer for years and then about a week ago I found that I could no longer print. The mac is running on Mac OS X 10.4.11 The p… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
I upgraded to windows 7 and now my HP DVD 640 will not auto
I upgraded to windows 7 and now my HP DVD 640 will not auto play DVDs. I have tried everything I can think of, but I'm not as proficient in 7 as I was in XP. I am out of ideas, can you give me some id… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
i have a dell laptop and a all in one dell printer when i
i have a dell laptop and a all in one dell printer when i restart my computer my printer starts to print and it works but then i get this 'printer interface has stopped working' and then my printer do… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I recently installed the Windows 7 upgrade on my Inspiron 530
I recently installed the Windows 7 upgrade on my Inspiron 530 desktop, but the driver software for my AIO 926 printer would not install. So I went to the Dell website to download the printer driver so… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
my canon eos rebel t1i has a problem, i can download my photos
my canon eos rebel t1i has a problem, i can download my photos (1200plus) to my computer and i can print the photos and email a few at a time, but i want to transfer the photos from my computer to a d… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I use a HP Pavillion Slimline 64 bit 2X procceser. I Purchased
I use a HP Pavillion Slimline 64 bit 2X procceser. I Purchased a H.P Office Jet 6500 wireless and it will not load the soft wear. also my microsoft will no t undate. Error code XXXXXXXXX What can I do… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
Namzyancy just said I have downloaded a driver for Lexmark
Namzyancy just said I have downloaded a driver for Lexmark X1150, I haven't seen it downloaded!… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
My HP 7313 scanner has stopped working. Using Windows Vista
My HP 7313 scanner has stopped working. Using Windows Vista and had been working fine until sudden stop Getting message DocProc.msi and file 7zS72B3 appears missing from temp file. Have unstalled and … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
The DVD tray in my Photosmart C5280 will not feed into the
The DVD tray in my Photosmart C5280 will not feed into the unit properly and comes out blank. I have tried re-installing the software, no result.… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x