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My Canon MF210 printer was connectecd to my MAC laptop and I…

Customer Question
Good morning! My Canon...

Good morning! My Canon MF210 printer was connectecd to my MAC laptop and I could print anywhere in my house. For some reason, it won't print from my laptop and it says the printer is not connected. Can you help?

Technician's Assistant: How are you connecting to your MF210: wirelessly or by USB?

Wirelessly I also have another computer and it works fine it is the connection between my laptop and the printer that is not working so it has something to do with the setting on my MAC laptop I think?

Technician's Assistant: When did you last update the printer driver software?

The printer is fairly new - within the last 9 months so I haven't updated the printer driver software

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks - I think it something to do with the settings on my MAC - I don't think it is the printer as it works fine from my desktop computer

Submitted: 3 months ago.Category: Printers
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Customer reply replied 3 months ago
I had the printer working connected to my Mac laptop and for some reason - it is not longer connecting wirelessly to my Mac laptop - when I try to print - it says printer is not connectedThe printer connects to my Mac desktop computer - no problem
Answered in 3 hours by:
12/30/2017
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,644
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
I still need help with the question
Technician: Harry, Engineer replied 3 months ago

Which macOS does that laptop have?

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Customer reply replied 3 months ago
OS X Version 10.9.5
Technician: Harry, Engineer replied 3 months ago
  1. Launch System Preferences by selecting it from the Apple menu, or by clicking its icon in the Dock.
  2. Select the Printers & Scanners preference pane.
  3. Remove the current printer by highlighting and using the -
  4. Now add back the printer using the +
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Customer reply replied 3 months ago
I am in the + Add - and it says
Name (in blue) Kind
It won't let me type in the name - what am I missing?
Technician: Harry, Engineer replied 3 months ago

No, you do not type in a name.

You need to add your printer by selecting it.

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Customer reply replied 3 months ago
it says no printers are available
click add to set up a printer - I click add and there is nothing in the box
Technician: Harry, Engineer replied 3 months ago

Is the printer and computer on the same Wi-Fi network?

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Technician: Harry, Engineer replied 3 months ago

Not the guest network?

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Harry
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,644
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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