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The size/type paper of loaded paper is different from the…

Customer Question
The size/type paper of...

The size/type paper of loaded paper is different from the print settings

Technician's Assistant: What's the brand and model of your printer?

Canon mx 4923 oops canon mx492

Technician's Assistant: How long has this been going on with your MX492?

Just this morning

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

We were not using the computer to print, we were just copying a sheet of newspaper

Submitted: 7 months ago.Category: Printers
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Answered in 4 hours by:
12/30/2017
Technician: Electronics Pete, Engineer replied 7 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,600
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 7 months ago

What software are you printing from?

What paper size is selected in the software?

What paper size is loaded in the printer?

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Technician: Electronics Pete, Engineer replied 7 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Electronics Pete
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Electronics Pete, Engineer
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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