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Printer in shutting down mode but will not turn off.

Customer Question
Printer in shutting down...

Printer in shutting down mode but will not turn off

Technician's Assistant: What's the brand and model of your printer?

Photosmart C 6180 All in one

Technician's Assistant: How long has this been going on with your printer?

Since this afternoon

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't think I have ever updated, not sure

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of.

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
12/30/2017
Technician: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,003
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.
Unplug the printer power cable from the power source let it sit for 5 mins and then reconnect let me if that fixes.

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Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,003
1,003 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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