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I am trying to totally reset my CanonMG 3560 printer., So I…

Customer Question
Hi Pearl, my name...

Hi Pearl, my name is ***** ***** am trying to totally reset my CanonMG 3560 printer., So I think I need to re download a driver but not sure what is a safe site to do this..?

Technician's Assistant: What's the brand and model of your printer?

Canon, MG 3560

Technician's Assistant: How long has this been going on with your Canon printer?

Have just moved house and am setting up my office, have just connected my printer

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Am using an imac running Yosemite 10.10.5

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Don't think so

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
12/30/2017
Technician: Md. Sadique, Engineer replied 7 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,666
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Customer reply replied 7 months ago
Still waiting am I to expect a response??
Technician: Md. Sadique, Engineer replied 7 months ago

Sorry for the delay, I was working on your question.

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Technician: Md. Sadique, Engineer replied 7 months ago
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Customer reply replied 7 months ago
am downloading now
Customer reply replied 7 months ago
8 mins left
Technician: Md. Sadique, Engineer replied 7 months ago

Great!

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Customer reply replied 7 months ago
4 mins....
Technician: Md. Sadique, Engineer replied 7 months ago

Good

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Customer reply replied 7 months ago
ok done
Technician: Md. Sadique, Engineer replied 7 months ago

Were you able to connect your printer?

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Customer reply replied 7 months ago
Are you still there? not sure what to do after driver download, am not tech savvy
Technician: Md. Sadique, Engineer replied 7 months ago

How are you trying to connect the printer to your laptop?

Wirelessly or via USB cable

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Customer reply replied 7 months ago
wirelessly, am just installing the driver program on my computer
Technician: Md. Sadique, Engineer replied 7 months ago

After the download is completed, just run the file to install.

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Customer reply replied 7 months ago
ok, now my computer sees the printer in the printer in the 'devices' does this mean It will now print?
Customer reply replied 7 months ago
Still unable to set up, need further assistance please
Customer reply replied 7 months ago
now that I have the driver I think I will try to do it on my own, thankyou for your help
Technician: Md. Sadique, Engineer replied 7 months ago

Would you like me to remote into your computer and work on the issue?

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Technician: Md. Sadique, Engineer replied 7 months ago

My goal is to give you the best experience possible! I hope I have earned a 5-star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,666
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Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

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