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We have a Samsung SCX4100 printer. Our computer had to be…

Customer Question
We have a Samsung...

We have a Samsung SCX4100 printer. Our computer had to be reinstalled 2 days ago and the old drivers do not work with it. I have a Lenovo computer all-in-one about 2 yrs old

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Windows 10

Technician's Assistant: What have you tried so far with your computer?

We have tried many places online and they all want to be paid various amounts. We are pensioners and feel Lenovo should be responsible as it was one of their updates which stuffed our computer. The have been very helpful but they are not answering their phone because it's a holiday in Malaysia

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I hope and think that's all thankyou

Submitted: 7 months ago.Category: Printers
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Answered in 3 hours by:
12/30/2017
Technician: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,019
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

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Technician: Moses C, Computer Hardware Engineer replied 7 months ago

Is the printer connected to a usb cable with the computer or its on a wireless network?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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