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Have paper jam with HP 5740 printer and can't get back door…

Customer Question
Have paper jam with...

Have paper jam with HP 5740 printer and can't get back door open.

Technician's Assistant: What kind of computer or device are you printing from?

Mac book air

Technician's Assistant: How long has this been going on with your 5740?

Just today

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1017

Using mac Hi Sierra. updated approx 2 months ago

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
12/30/2017
Technician: Sheri, Expert replied 6 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 736
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-gtqnxowh,

Thanks for using JustAnswer. I am happy to assist you wtih this issue. I understand you have a paper jam in you HP5740 printer. While you are requesting to open the back door, please be sure to follow the step in this video first. Most jams can be removed by turning printer on side and accessing from underneath, instead of the back. Please click on the link below or copy and paste it into your browser.

https://www.youtube.com/watch?v=1MWTWeV2vo4

Let me know if it helps, so we can go to the next step, if needed.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 6 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Let me know.

Regards,

Sheri-Expert

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Category: Printers
Satisfied Customers: 736
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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