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I am trying to scan a document and I get a "Communication…

Customer Question
I am trying to...

I am trying to scan a document and I get a "Communication Error" message that says to check the cable. All is well with cable.

Technician's Assistant: Is there an error code on your printer when you try to scan?

Just the "communication error" that says to press OK.

Technician's Assistant: When did you last update the printer driver software?

Don't recall. I have automatic updates, I believe. But I can try to do that.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thank you.

Submitted: 4 months ago.Category: Printers
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Answered in 3 minutes by:
12/29/2017
Technician: Mr.Med, Computer Enthusiast replied 4 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Printers
Satisfied Customers: 1,982
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Mr.Med, Computer Enthusiast replied 4 months ago

I'm sorry about the issue, What is the model and brand of your printer please?

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Customer reply replied 4 months ago
I have solved the problem. No need for your services.
Technician: Mr.Med, Computer Enthusiast replied 4 months ago

I'm glad to know that the problem has been resolved

Thank you

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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