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I need to install printer on new notebook and I cant get the…

Customer Question
I need to install...

I need to install printer on new notebook and I cant get the cd out of old computer

Technician's Assistant: What's the brand and model of your printer?

Hp officejet 4500

Technician's Assistant: How long has this been going on with your OfficeJet?

I am trying to print off new computer

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Haven't.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

If I can get install cdout of old computer is there a spot on hp stream laptop that I can put cd into?i cant find it on the new computer.

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 minutes by:
12/29/2017
Technician: John, Printer Support Specialist replied 7 months ago
John
John, Printer Support Specialist
Category: Printers
Satisfied Customers: 5,949
Experience: I am in this industry for the past 5 years I also worked as a printer support engineer in a company for 3 years
Verified

Hello and welcome to Justanswer.com site. My name is ***** ***** I will try my best to help you.

You can download the required software and driver but to do so let me know the operating system in the new computer is it windows 7,8 or 10?

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 7 months ago
I'm not sure windows
Technician: John, Printer Support Specialist replied 7 months ago

Please open this download link for getting the Software and its driver : - Click Here

Please try that and let me know the result.

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Technician: John, Printer Support Specialist replied 7 months ago

Did you download and install the printer driver using the link i gave above?

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Customer reply replied 7 months ago
where will the download be?
Technician: John, Printer Support Specialist replied 7 months ago

Please click on this Printer Driver

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Technician: John, Printer Support Specialist replied 7 months ago

Its the blue one that says Printer Driver.Did you see it this time ?

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Customer reply replied 7 months ago
It's Windows 10,not opening.
Technician: John, Printer Support Specialist replied 7 months ago

What does it show when you click on it.

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Customer reply replied 7 months ago
No
Technician: John, Printer Support Specialist replied 7 months ago

Not clear what you meant by NO.Do you want me to access your computer and do it for you ?

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Technician: John, Printer Support Specialist replied 7 months ago

Checking to see whether you still need help.Use the reply box just below type the reply in it and click on send.

Thank you.

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John
John, Printer Support Specialist
Category: Printers
Satisfied Customers: 5,949
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Experience: I am in this industry for the past 5 years I also worked as a printer support engineer in a company for 3 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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