Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I'd like to set up my scanner and need help, please. I still…

Customer Question
I'd like to set...

I'd like to set up my scanner and need help, please.

Technician's Assistant: Is there an error code on your printer when you try to scan?

No, I still need to activate it.

Technician's Assistant: When did you last update the printer driver software?

Uhm, I only purchased the printer last month.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Well, the guide is specific on setting up the fax, so no.

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
12/29/2017
Technician: Jason Jones, Technician replied 3 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 18,334
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Ask Your Own Printers Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Problem with printer system, 0x61000051. Wireless. Never
problem with printer system, 0x61000051 JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Customer: never u… read more
Harry
Harry
1,407 satisfied customers
How can I check the ink levels in my HP Photosmart Premium
How can I check the ink levels in my HP Photosmart Premium printer? … read more
Cris
Cris
60 satisfied customers
I now can't get my printer to show so i can use the scan app
i now can't get my printer to show so i can use the scan app on it … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
It just shuts off. HP lazer 240 I think. 5 minutes ago.
it just shuts off JA: What's the brand and model of your printer? Customer: HP lazer 240 I think JA: How long has this been going on with your HP printer? Customer: 5 minutes ago JA: When did you last… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Scan a document with the Cannon MG5420 Printer with Windows
Scan a document with the Cannon MG5420 Printer with Windows 10 … read more
Fran
Fran
IT Consultant
Associate Degree
164 satisfied customers
I NEED TO CHANGE MY BLACK INK CARTRIDGE. I CANT MOVE IT OVER
I NEED TO CHANGE MY BLACK INK CARTRIDGE. I CANT MOVE IT OVER TO THE RIGHT SO I CAN OPEN IT. … read more
Harry
Harry
1,407 satisfied customers
PRINTER NOT WORKING. UBS. DO NOT KNOW
PRINTER NOT WORKING JA: How are you connecting to your printer: wirelessly or by USB? Customer: UBS JA: When did you last update the printer driver software? Customer: DO NOT KNOW JA: Anything else yo… read more
Cody
Cody
Computer Science
2,156 satisfied customers
I was in the process of connecting my computer to my HP6520
I was in the process of connecting my computer to my HP6520 all in one printer and did something wrong before it was completely installed, andnow I seem to have lost it! … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
It won't print. Brother MFC L27400W. It does this but
It does this but usually prints after troubleshooting , not too long … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
PURCHASED A CANON ts3122. it will not print. however, it did
PURCHASED A CANON ts3122. it will not print. however, it did print the alignment page … read more
Cris
Cris
60 satisfied customers
The printer will not accept instructions to copy info from
The printer will not accept instructions to copy info from the computer. It does copy what I put on the glass plate. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Canon MG 6765, is not printing, showing error B203. Please
Canon MG 6765, is not printing, showing error B203. Please please help fix this. … read more
Eric Ewing
Eric Ewing
University IT Manager
154 satisfied customers
My printer will not print on the glossy paper keeps coming
hello my printer will not print on the glossy paper keeps coming out wet and smugged … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I am trying to set up my new HP Envy Photo 6255 printer on
I am trying to set up my new HP Envy Photo 6255 printer on my Apple OS 10 Capitan. I have joined my home network but the screen on the printer says "Waiting for Web Service... … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
Canon MG 6765, is not printing, showing error B203. Please
Canon MG 6765, is not printing, showing error B203. Please please help fix this. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to copy some 4x6 photos. I can't figure out the
I am trying to copy some 4x6 photos. I can't figure out the process. Please help. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
The ink cartridge slams to the left then goes back all the
The ink cartridge slams to the left then goes back all the way to the right, malfunction … read more
Harry
Harry
1,407 satisfied customers
Unable to connect TS5160 to wireless. Wireless. Never
Unable to connect TS5160 to wireless JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Customer: never JA: … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x