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I have a broter MFC-J650DW all in one printer. I keep

Customer Question
I have a broter...

I have a broter MFC-J650DW all in one printer. I keep getting the message "check printer for errors". It won't show the home screen where you choos what you want to do, nor will it print at all. I have a MacBook Air that I let the Geek Squad clean off recently and my printer hasn't worked correctly since.

Technician's Assistant: How are you connecting to your MFC-J650DW: wirelessly or by USB?

WiFi

Technician's Assistant: When did you last update the printer driver software?

I thought the guy from Best buy did it but obviously not

Submitted: 4 months ago.Category: Printers
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Answered in 6 minutes by:
12/29/2017
Technician: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 4 months ago
3 weeks
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
No. Not willing to pay that much.
Customer reply replied 4 months ago
No. Not willing to pay that much. Please cancel my free trial
Technician: Kris R, Computer Hardware Engineer replied 4 months ago

Would you like to cancel this service?

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Customer reply replied 4 months ago
today!
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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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