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I'm trying to set up the printer/copier, a Sharp AL-1644, on…

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Hi, I'm trying to set...
Hi, I'm trying to set up the printer/copier, a Sharp AL-1644, on new computer running Windows 10 64 Bit. It has been running on Windows 7 64 bit previously. It either won't find the printer and trying via Have Disk results in "... Folder doesn't contain compatible driver for your device...make sure it is designed to work with Windows for x64-based systems"
I have searched both the driver disk as supplied with machine and used one of your own supplied drivers from a previous post (AL16443.zip). If I leave the old PC running as a print server then the Windows 10 computer will connect to it and print. Thanks. Christopher
Submitted: 6 months ago.Category: Printers
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Answered in 4 hours by:
12/29/2017
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 6 months ago
Okay. Done.
Technician: Suhasini Velu,
 replied 6 months ago

http://www.driverscape.com/download/sharp-al-1644

Go to the above link and download the driver for your printer.

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Technician: Suhasini Velu,
 replied 6 months ago

And let me know if you have completed that.

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Customer reply replied 6 months ago
Download complete. Driver toolkit is open.
Technician: Suhasini Velu,
 replied 6 months ago

Try to open it and follow the instructions displayed.

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Customer reply replied 6 months ago
Okay. I used this tool last week and having paid for it my drivers were updated. But the Sharp AL-1644 driver for Windows 10 was not there and even now it is not present. Drivertoolkit scan acknowledges that all drivers are up to date.
Technician: Suhasini Velu,
 replied 6 months ago

Then it seems even from the manufacturer's side the driver is not yet released.

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Customer reply replied 6 months ago
there is no resolution to this?
Technician: Suhasini Velu,
 replied 6 months ago

May be you can downgrade your operating system to windows XP which is the last operating system supported by the printer.

That is the only solution for this if you definitely need to use this printer for your use.

Am sorry for that.

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