Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Tried to print. A box comes up with Send Fax and below that.

Customer Question
Tried to print. A...

Tried to print. A box comes up with Send Fax and below that

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Yes

Technician's Assistant: When did this fax issue begin?

Dec 26th

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I cannot not get rid of the fax message and I am not faxing at this moment.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 17 minutes by:
12/29/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,418
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model of the printer?

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an HP ENVY Photo 7855 and cannot get it to fax. Every
I have an HP ENVY Photo 7855 and cannot get it to fax. Every time I try to fax I get a message that says "No answer" from the receiving fax machine. Does my printer need to be hooked up to the Etherne… read more
Harry
Harry
2,175 satisfied customers
I am getting a message of "preparing scan/fax" and
I am getting a message of "preparing scan/fax" and "Preparing User Box" after sending a pdf document to the printer. Also sends message that the document was left on the glass. I have tried to delete … read more
Harry
Harry
2,175 satisfied customers
Have MX432 can receive faxes but cannot send them. Tried a
Have MX432 can receive faxes but cannot send them. Tried a line direct to the fax machine to the fax machine.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
My TAD/Fax will not use my personal recording. A robo
my TAD/Fax will not use my personal recording. A robo recording answers.. I cannot correct … read more
Harry
Harry
2,175 satisfied customers
How do I get a manual online for my Epson WF-3640? WF-3640
How do I get a manual online for my Epson WF-3640? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I need to print forms & cannot get my computer to get out of
I need to print forms & cannot get my computer to get out of FAX … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I need to clear the memory of a brother MFC 7860DW before
I need to clear the memory of a brother MFC 7860DW before retiring it. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Mr., , I have an HPOfficeJet J3680 printer. I am not
I have an HPOfficeJet J3680 printer. I am not able to print from it and the message on the printer says "Jan 23 '16 08:37A Fax. Can you give me any direction? I have reinstalled the driver twice. Thanks. Nancy … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Having a fax issue, can't fax out but can receive. The
Having a fax issue, can't fax out but can receive. The Result says: TX cancelled RX FAX INFO Mismatch… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
cannot print from my computer . started yesterday . message
cannot print from my computer . started yesterday . message comes up on monitor re" send a fax" form , but will not print from my computer , which is a samsung… read more
Expert
Expert
I Keep getting an error msg from my Officejet Pro 8600 that
I Keep getting an error msg from my Officejet Pro 8600 that says "No Photos Found" "The memory card is empty. No photos were found on the card." The thing is I'm not trying to find any photos. I notic… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a Canon MX452 printer fax machine. Printing, scanning,
I have a Canon MX452 printer fax machine. Printing, scanning, pictures all work fine, but I cannot get the fax to send or receive. I use Comcast (wireless server) and a Belkin router. I have reviewed … read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
when i try to copy from the computer a fax box pops up and
when i try to copy from the computer a fax box pops up and will not allow me to print how do i get rid of it… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
My MFC420cn will not print from my PC. Instead a window comes
My MFC420cn will not print from my PC. Instead a window comes up each time that says fax transmission-recipient settings. I am not trying to send a fax. Everthing else works; copy and fax. How can I g… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a Canon MF6550. It faxes fine, if you send a fax to
I have a Canon MF6550. It faxes fine, if you send a fax to it you'll get a message on your end that it went through, but it doesn't receive faxes and has an error light blinking.… read more
Computer-Web-Justin
Computer-Web-Justin
129 satisfied customers
How can I clear the memory of my Brother MFC-490CW printer
How can I clear the memory of my Brother MFC-490CW printer? I am unable to send faxes because the memory is full. I have looked in the manual, and cannot find anything about clearing the memory.… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
Our machine is a 4750e. Due to various people using the machine,
Our machine is a 4750e. Due to various people using the machine, it will not receive faxes. It will immediately prompt us to say that it is "online". We can send out faxes.… read more
Josh
Josh
Associate Degree
38 satisfied customers
I have a Canon MX700. It is all hooked up, but I cannot figure
I have a Canon MX700. It is all hooked up, but I cannot figure out how to send and recieve a fax. Please help with step by step instructions… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x