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Cannot clear the fax memory light on my MX410. Two months…

Customer Question
Cannot clear the fax...

Cannot clear the fax memory light on my MX410

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Yes

Technician's Assistant: When did this fax issue begin?

Two months ago. I hardly ever send faxes but on this occasion I tried to send during a weekend when the receivers fax was shut down

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
12/29/2017
Technician: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,965
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 6 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 6 months ago
the light's still there
Customer reply replied 6 months ago
I agreed to pay a one-off fee of $5. I'm not going to give you $54 for something that doesn't bug me all that much
Customer reply replied 6 months ago
Are you going to reply?
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,649
Experience: IT at Justanswer
Verified

Hello:

Our services are not $5.

I will send this to customer service so they can reach out to you to discuss the pricing.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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