Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printer was not working with promps from computer and nor…

Customer Question
Printer was not working...

Printer was not working with promps from computer and nor printer will not work at all

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

I had a new computer connected last tuesday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I am anovice but should be aable to follow directions - slowly

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
12/29/2017
Technician: Jason Jones, Technician replied 7 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,498
Experience: 10+ years work experience.
Verified

Hello,
I look forward to helping you today.

When was the last time that the printer did work on that computer?

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My black ink LED is blinking slowly. Get message that
My black ink LED is blinking slowly. Get message that printer is offline, but WiFi LED is lit steadily. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Neither yellow nor one of red print heads can be cleaned. WF
Neither yellow nor one of red print heads can be cleaned. WF 4640 … read more
Harry
Harry
2,179 satisfied customers
I have a problem with my cannon printer. It says it cannot
I have a problem with my cannon printer. It says it cannot communicate with printer. Asks me to turn on bi-directional support in printers properties dialog box. How do I find this ? What do I order u… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
When I tell machine to print "ALL" pages, it only prints 1
When I tell machine to print "ALL" pages, it only prints 1 page … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Have a HP Laser Jet Professional M1217nfw printer for home
Have a HP Laser Jet Professional M1217nfw printer for home office. Never had any trouble with it, and all of a sudden it states "off line". How do I get back on line???? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Courtney.. the print colors are all distorrted. too much
charles courtney.. the print colors are all distorrted. too much green etcf … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Epson 3640 printer doesn't print photos like it use to. a
my Epson 3640 printer doesn't print photos like it use to. a picture with red and yellow printed whole picture is pink tones. I just refilled all my colors and just in a few days I am running low tryi… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a Cannon PIXMA MG2560 I need a cable to attach it to
I have a Cannon PIXMA MG2560 I need a cable to attach it to my laptop it did not come with the printer so I need to know whAT TO BUY … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
My HP 2542 seems to not be visible to my computer anymore. I
Hello, my HP 2542 seems to not be visible to my computer anymore. I think this happened over a prolonged power outage, but not sure. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an Epson WF-3620. I have no wireless network (full-time
I have an Epson WF-3620. I have no wireless network (full-time RV) and am trying to make a direct connection from my laptop to my printer. I have followed the steps on the printers touch pad, and my c… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
My name is ***** ***** and I have a new computer with
Customer: My name is ***** ***** and I have a new computer with Windows 10 operating system. I can copy, print and scan from my computer screen. I can copy from my printer but cannot scan direct from … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a Destop, fully lloaded Mac 10.8.5 and an HP Laser JetCP1525nwc
I have a Destop, fully lloaded Mac 10.8.5 and an HP Laser JetCP1525nwcolor Printer (only). Lately - like for a week it would print only one message - with much delay. THen three days ago it just stopp… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Printer DCP-165C: will copy and scan but wont communicate
Printer DCP-165C: will copy and scan but won't communicate with pc and print. Error notices are:DFC Driver package Preinstall Error+10, and The Active Directory Domain Services is currently unavailabl… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My new printer HPofficejet 4500 will not install in my computer.
My new printer HPofficejet 4500 will not install in my computer. The directions say to follow the promps from the CD but nothing comes up on my computer. The computer is not reognizing the CD. My comp… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My blind friend has Braillenspeak and wants to connect it
My blind friend has Braillenspeak and wants to connect it to a printer. I heard that the printer has to be ms dos. How does he do this and what adapter or converter will he need? Any info will be help… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I HAVE A CANNNON PIXMAMP600I GOT A NEW GATEWAY ABOUT 2 MONTHS
I HAVE A CANNNON PIXMAMP600 I GOT A NEW GATEWAY ABOUT 2 MONTHS AGO. I PLUGGED THE USB CABLE FROM THE PRINTER IN AND MY NV59C GATEWAY FOUND IT AND HAS BEEN FINE UNTIL LAST NIGHT. NOW IT WON'T RECOGNIZE… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have an HP Laser Jet 2100NT which I had hooked up with a
I have an HP Laser Jet 2100NT which I had hooked up with a serial. I have been trying to connect it to a laptop computer (Dell, Inspirion 1500) but there is not serial printer connection on the Laptop… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Is there any way to save my Photosmart 6180 All In One I
Is there any way to save my Photosmart 6180 All In One? I have suddenly lost two way communication between my HP Photosmart 6180. I can send a print command and it will print. However, the printer wil… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x