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I have a MG 3620 printer and it won't line up. Canon MG

Customer Question
Hi, my name is...

Hi, my name is ***** ***** I have a MG 3620 printer and it won't line up

Technician's Assistant: What's the brand and model of your printer?

Canon MG 3620

Technician's Assistant: How long has this been going on with your Canon printer?

For some time

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Less than a year ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I tried all the trouble shooting that came in the owners manual

Submitted: 7 months ago.Category: Printers
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Answered in 19 minutes by:
12/28/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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