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I have a brother mfc9340cdw, and I get a "shadow" about 1…

Customer Question
I have a brother...

I have a brother mfc9340cdw, and I get a "shadow" about 1 wide on the left side of my paper. It almost looks like a water mark, sometimes it is just grey other times it is a repeat all the way down of what ever printed in that area on top of page. if that makes sense

Technician's Assistant: What kind of computer or device are you printing from?

Desk top, LG

Technician's Assistant: How long has this been going on with your MFC9340CDW?

About 500 copies or so. I replaced the drums, the toners, and that wide thing below the toners.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Hmm I guess I about 2 months ago I had to replace the power supply and the IT guy that did that checked everything over?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It seems to me to be "physical" issue rather than software, but I'm not the expert.

Submitted: 7 months ago.Category: Printers
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Answered in 45 minutes by:
12/28/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,828
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I do not want your help, I think I was scammed into this senerio a little bit. It isn't free, it's not even just $5.00. It's a fricken membership I want NO PART OF. Credit my card ASAP for all monies you charged to my card.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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