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Fax machine says there is a paper jam but there is no paper.

Customer Question
Fax machine says there...

Fax machine says there is a paper jam but there is no paper

Technician's Assistant: What's the brand and model of your printer?

Brother Intellifax 2820

Technician's Assistant: How long has this been going on with your IntelliFax?

Two weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It's a fax

Submitted: 6 months ago.Category: Printers
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Answered in 47 minutes by:
12/28/2017
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, Engineer replied 6 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 6 months ago
there is still an error
Technician: Harry, Engineer replied 6 months ago

How old is the machine?

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Customer reply replied 6 months ago
5 years old
Technician: Harry, Engineer replied 6 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your machine is outside of warranty and it would cost more to repair the machine than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

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Harry
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Category: Printers
Satisfied Customers: 2,613
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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