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Does not print says off line. No that would help with not on…

Customer Question
Does not print says...

Does not print says off line

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

No

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

No that would help with not on line?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It sounds like it wants toprint but stops

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
12/28/2017
Technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 6 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 6 months ago
i cannot afford the 35 please disregard my credit card info
Technician: Cody, Senior Systems Administrator replied 6 months ago

ok

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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