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It's not printing from my iPad or iPhone or laptop. Says no…

Customer Question
It's not printing from...

It's not printing from my iPad or iPhone or laptop. Says no air printers found. They need to talk to my modem and so does the printer it is a canon pic a mg 3520

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Probably never

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Have a telus modem

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
12/28/2017
Technician: tyroneboman, Technician replied 6 months ago
tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 10,501
Experience: Repair and Service Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Do you have the iPhone connected to the same wifi network as the printer?

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Customer reply replied 6 months ago
Please tell me what to do
Technician: tyroneboman, Technician replied 6 months ago

okay, go to your app store on the iphone and download the app called Canon Print.

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Technician: tyroneboman, Technician replied 6 months ago

Once you have installed the application, follow the steps below to register the printer.

  1. Make sure printer is turned on.

  2. Start application and tap screen.

  3. Check if your printer appears at top of screen.

    When the registered printer appears at the top of the screen, setup is complete. There is no need to perform the steps below.

    If it does not appear, proceed to the next step.

  4. Tap (Register Printer) > Register Printer.

    Printer detection starts.

    When the printer detection is complete, tap your printer name that appears in the screen > OK.

  5. Check if your printer appears at top of screen.

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Customer reply replied 6 months ago
Ok already registered it shows the printer
Technician: tyroneboman, Technician replied 6 months ago

sounds good,

Printing Using Application

  1. Start application.

  2. Tap Select Images.

    • Select Images appears only when registering a printer. If Select Images does not appear, tap Photo Print.
    • If an application message requesting access to photos appears, tap OK, and then proceed to the next step.
  3. Select image you want to print, and then tap Select.

  4. Tap Next at bottom right of screen.

  5. Specify printer to use, paper size, and other settings.

  6. Tap Print.

    Printing starts with the specified settings.

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Customer reply replied 6 months ago
Says cannot communicate with printer
Technician: tyroneboman, Technician replied 6 months ago

are you trying to use airprint?

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Customer reply replied 6 months ago
It is wireless so does that mean yes?
Technician: tyroneboman, Technician replied 6 months ago

I mean from the iphone, when you get the message. What app or screen are you trying to print from?

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Customer reply replied 6 months ago
From the canon print app
Customer reply replied 6 months ago
Please refund our money not satisfied
Technician: tyroneboman, Technician replied 6 months ago
Did you say that it was connected and registered earlier on the Canon print app?
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Category: Printers
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