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I purchased a new canon g7x II my adob. I have new canon g7x…

Customer Question
I purchased a new...

I purchased a new canon g7x mark II my adob

Technician's Assistant: What kind of computer or device are you printing from?

I have new canon g7x Mark II and can't process raw files on my cs 5 adobe software need recommendation raw processing for g7x ii

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
12/28/2017
Technician: Syseng, Engineer replied 6 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,839
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Just a moment while I review your question.

Thanks.

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Customer reply replied 6 months ago
I have macbook pro version 10.11.6 OS X El Capitan
Technician: Syseng, Engineer replied 6 months ago

Ok, thanks.

So Photoshop CS5 only supports the Camera Raw Plug-in up to version 6.7, however support for your camera was not available until Camera Raw Plug-in version 9.6. So another way to enable Photoshop to work with your camera is to use the free Adobe Camera Raw Converter which you can download and install at the link below:

click here

Once installed, use the converter to convert photo files from your camera into the universal DNG format that Photoshop CS5 can open.

If you need further assistance after downloading and installing the Camera Raw Converter, just let me know.

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Technician: Syseng, Engineer replied 6 months ago

Hello,

Do you still need assistance?

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