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I have a paper jam and don't know how to get to it. Pima…

Customer Question
I have a paper...

I have a paper jam and don't know how to get to it

Technician's Assistant: What's the brand and model of your printer?

Pima MX922

Technician's Assistant: How long has this been going on with your printer?

Last night

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

???

Submitted: 7 months ago.Category: Printers
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Answered in 21 minutes by:
12/28/2017
Technician: Michelle, Printer Expert replied 7 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,064
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Technician: Michelle, Printer Expert replied 7 months ago

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Where is the paper jammed..feed tray..output tray, printing area or near the rollers

is the paper visible

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Customer reply replied 7 months ago
Near the rollers
Customer reply replied 7 months ago
I would like to cancel this order
Customer reply replied 7 months ago
Please refund my money
Technician: Michelle, Printer Expert replied 7 months ago

you may contact customer service

http://ww2.justanswer.com/help

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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