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My printer has new Ink, its printing light, with blue and,

Customer Question
My printer has new...

My printer has new Ink, its printing light, with blue and green, some black. how do I get tit to print black only like the page I view?

Technician's Assistant: What's the brand and model of your printer?

Epson Stylus NX410

Technician's Assistant: How long has this been going on with your Stylus?

Just started when I added new ink

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never i just replaced my old laptop with this new one

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Also i made a copy and it printed all text in blue/green

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
12/27/2017
Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,724
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

If you try to make a copy from the glass, in black only mode, how does that come out?

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Customer reply replied 6 months ago
I cant find the black only mode on my laptop or the printer any help would be appreciated
Customer reply replied 6 months ago
no thanks I buy another brand where the help is free
Technician: Nathan, Engineer replied 6 months ago

This type of paid help service would apply regardless of the brand of the printer. You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

You have paid the full agreed upon fees for the chat already.

I'm not asking about the laptop yet, and that setting is irrelevant at this point without some further diagnostic testing being done.

I'm asking you to put a document face down on the glass, press the Copy button, then the black/start button.

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Customer reply replied 6 months ago
no thanks for your service, i thought i was on line with Epson
Technician: Nathan, Engineer replied 6 months ago

No, this is a paid 3rd party support service. There would be no free help for a product this age, from any company.

If you would like to continue, under the fees you have already paid, please conduct the tests I've requested.

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Customer reply replied 6 months ago
no thanks
Technician: Nathan, Engineer replied 6 months ago

Have a nice day

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Shefin
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