Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer hp envy 7640. Won't print only says The photo tay…

Customer Question
My printer hp envy...

My printer hp envy 7640. Won't print only says The photo tay is blocked. Adjust the tray and try again

Technician's Assistant: What's the brand and model of your printer?

HP envy 7640

Technician's Assistant: How long has this been going on with your printer?

Started dec 21-I went away for the holiday and came back to the same message

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Earlier this morning

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No Just want the printer to print

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 9 minutes by:
12/27/2017
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 6 months ago
I just answered this question!!! Don't you have the previous chat?
Customer reply replied 6 months ago
won't print since dec 21. i was gone for the holiday but came back to the same problem
Customer reply replied 6 months ago
i must leave my house in 15 minutes. can we resolve this by then
Customer reply replied 6 months ago
Please respond
Customer reply replied 6 months ago
Are you there????
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

I will put this on hold until you come back If you want?

Ask Your Own Printers Question
Customer reply replied 6 months ago
Good I can contact you by 4pm today.
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

OK great

Ask Your Own Printers Question
Customer reply replied 6 months ago
would prefer phone call
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Are you ready to continue?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
We have two Envy printers (one somewhat older, the other
Hello! We have two Envy printers (one somewhat older, the other brand new), and whenever a print job is sent to either one, the paper (8.5 x 11) slides forward to the front of the paper trays. This ca… read more
Harry
Harry
2,035 satisfied customers
I keep getting the message "The photo tray is blocked.
hi - i keep getting the message "The photo tray is blocked. Please adjust the try and try again." I took it into Best Buy. They looked at it and said I would have to contact the manufacturer. They can… read more
Harry
Harry
2,035 satisfied customers
I have an HP Envy 7640. I keep getting a message that the
I have an HP Envy 7640. I keep getting a message that the "Photo tray is blocked. Please adjust the tray and try again." I've done that several times and still can't print, even non-photo items, which… read more
Harry
Harry
2,035 satisfied customers
Why is my HP Envy 7640 printer only copying a fourth of the
Why is my HP Envy 7640 printer only copying a fourth of the page? The printer preview shows the entire page but then when I hit copy, it comes out only 1/4 … read more
Harry
Harry
2,035 satisfied customers
Photo tray on my hpenvy 7640 printer is blocked. how does
photo tray on my hpenvy 7640 printer is blocked. how does one unblock it? thankyou … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
It will not print and gives me the message to visit
It will not print and gives me the message to visit www.hpinstantink.com for information. I have an HP Envy 7640. Had been installing an update, but it took two days and still wasn't finished, so I ca… read more
Harry
Harry
2,035 satisfied customers
I bought a HP Envy 5660 about three months ago. The printer
I bought a HP Envy 5660 about three months ago. The printer worked fine up until about two weeks ago. The display says "Photo Tray problem. Phot tray is blocked. Please adjust the tray and try again. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a HP Envy 7640 all in one series. When I go to print
I have a HP Envy 7640 all in one series. When I go to print a document, I get the following message "the photo tray is blocked. Please adjust the tray and try again" I have never used the photo tray a… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My printer, Envy 7640 will not come on line. I have run
My printer, Envy 7640 will not come on line. I have run through the helping information on the printer, but it still won't come on line. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an Envy 7640 with 2 trays.....photo and full size
I have an Envy 7640 with 2 trays.....photo and full size paper. It will not print photos from the photo tray. It does print them from the bottom tray. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Changed from AT&T regular cable to Direct TV. Now HP Envy
Changed from AT&T regular cable to Direct TV. Now HP Envy 7640 is offline. This is on a MAC. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I just purchased an HP Envy model 7640. I have it all hooked
I just purchased an HP Envy model 7640. I have it all hooked up and connected for wireless. I'm trying to print a photo from my computer and it wants me to send it as a fax. Am I not doing something r… read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
I HAVE A HP ENVY 7640 AND IT IS SENDING THE MESSAGE (AFTER A
HELLO JOHN, I HAVE A HP ENVY 7640 AND IT IS SENDING THE MESSAGE (AFTER A PAPER JAM) THE PHOTO TRAY IS BLOCKED. PLEASE ADJUST AND TRY AGAIN! WHAT DO I DO? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My Multifunction Printer,Copier, Scanner HP ENVY 7640
My Multifunction Printer,Copier, Scanner HP ENVY 7640 e-All-in-one Series … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I bought new HP ENVY 7640 coupled mos.ago. Went through set
Hi. I bought new HP ENVY 7640 coupled mos.ago. Went through set up. Been printing, but few problems. We\hen go into HP Support it does not recognize, but still recognizes old 7r520 … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Recently changed the ink cartridges in my printer (HP ENVY
recently changed the ink cartridges in my printer (HP ENVY 7640 all in one) printer now refuses to print...fax mode appears on screen followed by "printer fails to respond" … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I Keep getting an error msg from my Officejet Pro 8600 that
I Keep getting an error msg from my Officejet Pro 8600 that says "No Photos Found" "The memory card is empty. No photos were found on the card." The thing is I'm not trying to find any photos. I notic… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have an HP Photosmart 8250 that until recently has operated
I have an HP Photosmart 8250 that until recently has operated perfectly. However, suddenly it has difficulty printing glossy photo paper. It sounds like it is trying to force it through, but can't. It… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x