Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Not online. Brother mfc-j475dw. About 2 weeks. I haven" I…

Customer Question
Brother mfc-j475dw Technician's Assistant:...

Brother mfc-j475dw

Technician's Assistant: How long has this been going on with your MFC-J475DW?

About 2 weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I haven"

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have not

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
12/27/2017
Technician: Kamil Anwar, Technician replied 6 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,975
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Printers Question
Technician: Kamil Anwar, Technician replied 6 months ago

Have you tried reinstalling the printer?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I HAVE THE BROTHER PRINTER MFC-J6535DW/MFC-J6935DW AND IT
HI, I HAVE THE BROTHER PRINTER MFC-J6535DW/MFC-J6935DW AND IT SAYS TO CLEAN THE PRINTER ROLLER I HAVE NO IDEA WHER THIS IS PLEASE HELP ME … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,476 satisfied customers
Are you with the Brothers Printer company? MC MFC-j450DW MFC
No its a new printer, Im just having a hard time setting it up … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
It wont print. I hear it get ready but nothing happens after
it wont print. I hear it get ready but nothing happens after that. Ihave pulled the plug & waited a minute or 2 before replugging it in. HELP!! … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Pages come out blank. Several times, no effect. Plus new
Yes, and adjusting the seating. page is totally blank. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
This printer has never been set up and connected to my
this printer has never been set up and connected to my current router. My neighbour asked to borrow it and set it up with his computer with his modum. Now I dont know how to get out of his settings an… read more
Cris
Cris
60 satisfied customers
My printer mfc-j475dw is not printing. the information goes
my printer mfc-j475dw is not printing. the information goes to the queue but will not print. I checked the printer by making copies so the printer is working. Please help … read more
Kamil Anwar
Kamil Anwar
Technician
6,975 satisfied customers
I have a brother printer –mfc-J4 75 DW. I haven't used it in
I have a brother printer –mfc-J4 75 DW. I haven't used it in 6 months. I brought it to my office and down loaded the driver from the Internet. I put in all new print cartridges, but is only printing b… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
How do I download my printer to my computer via bluetooth.
How do I download my printer to my computer via bluetooth. … read more
Cris
Cris
60 satisfied customers
Its printing very light, grayish, and blurred images. I have
Its printing very light, grayish, and blurred images. I have tried replacing the cartridges, which were already pretty new--same thing happens. This printer was printing just fine--perfect copies--as … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I just added wireless to my computer, now my brother's
I just added wireless to my computer, now my brother's printer will not print … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
262 satisfied customers
I changed internet service, now the computer will not
I changed internet service, now the computer will not recorinze my brother mfcj475dw … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Brother Printer: MFC-J475DW The printer jams often; it
Brother Printer: MFC-J475DW The printer jams often; it sometimes prints part of a page on one page and part on another; sometimes paper goes under the printer; it needs cleaning too frequently (menu -… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
My ISP installed a new modem which has a different network
My ISP installed a new modem which has a different network number than the previous modem; consequently, my Brother printer (MFC-J475DW) no longer connects to my network. How do I correct this?… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I recently moved and my Brother MFC-J475DW printer will not
I recently moved and my Brother MFC-J475DW printer will not print out from Word but will scan and print. Getting frustrated please help.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I just bought a new Brother MFC-J475dw. It came with a disk,
I just bought a new Brother MFC-J475dw. It came with a disk, my MacBook Pro does not support this disk. How can I get the installer for Drivers, Utilities and User Manuals that is on this disk? I have… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a Brother MFC-J475DW printer. I have set it up as per
I have a Brother MFC-J475DW printer. I have set it up as per instructions and it prints and scans fine but it shows at the bottom of my screen, near clock, that it is offline? Mick… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a Dell PC and I just bought a new brother printer model
I have a Dell PC and I just bought a new brother printer model MFC-J475DW. My new brother printer is attached to my Dell computer by a cable. I have an Ipad and my old Brother model MFC-J435W was set … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a MFC-J875DW Brother printer that I bought from a friend.
I have a MFC-J875DW Brother printer that I bought from a friend. It has been working until I printed about 20 copies from my computer. It stopped and said paper jam. There was no torn paper but it did… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x