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Last night my Maxify 2720 functions quit. I found the power…

Customer Question
Good morning! Last night...

Good morning! Last night my Maxify 2720 functions quit. I found the power plug disconnected. Then it would do anything, so I removed it from devices and reinstalled (several times). It will print, but not scan. It says it can't find a scanner. I've calmly pointed out the 2720, but it says it doesn't recognizeit

Technician's Assistant: Is there an error code on your printer when you try to scan?

No. Just the primary display

Technician's Assistant: When did you last update the printer driver software?

15 minutes ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I dunno...if your 15 years' experience hasn't fixed it../..

Submitted: 6 months ago.Category: Printers
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Answered in 14 minutes by:
12/27/2017
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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