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Samsung printer and scanner will not capture image...it will…

Customer Question
Samsung printer and scanner...

Samsung printer and scanner will not capture image...it will feed but no image on paper and its not the ink

Technician's Assistant: What Samsung model do you have?

Mo70?

Technician's Assistant: How long has this been going on with your Samsung printer?

Bout 3 weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I havent

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have reloaded the cd and change ink cartridge

Submitted: 6 months ago.Category: Printers
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Answered in 35 minutes by:
12/27/2017
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
this month
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

What OS is this you're connecting too?

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Customer reply replied 6 months ago
what is os
Customer reply replied 6 months ago
This is an hp system
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Windows 10?

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Customer reply replied 6 months ago
Windows 10
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Would it be OK to connect and resolve this?

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Customer reply replied 6 months ago
ive already pd $40 why should I have to pay more
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

The remote assistance is extra, however it is optional.

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Customer reply replied 6 months ago
cant afford extra I can follow directions
Customer reply replied 6 months ago
cant afford more
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

OK no problem we can continue without it.

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Customer reply replied 6 months ago
ok
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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