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Can't add new brother hl2700 printer as a back up printer…

Customer Question
Can't add new brother...

Can't add new brother hl2700 printer as a back up printer Tried numerous times

Technician's Assistant: What kind of computer or device are you printing from?

Toshiba laptop computer with windows 10. Have another Brother hL2700 linked up to it now with no problems. What is the problem adding this new one as a back up

Technician's Assistant: The Printer Technician will be able to walk you through that. How long has this been going on with your HL2700?

3 weeks now and had no problem adding first one 11/2 years ago. Rich

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Updated 5 months ago, How do I update and how frequently. Thought it was set to automatically update itself.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Don't think so

Submitted: 7 months ago.Category: Printers
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Answered in 2 hours by:
12/27/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Technician: Joel Kalman, Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,070
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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