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When I hit print on the computer, it will not connect to the…

Customer Question
When I hit print...

When I hit print on the computer, it will not connect to the printer, but instead it copies a blank piece if paper. I tried to unprotect the report but it requires a password ***** I have no password. None was set during the installation.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

I think it is wireless.

Technician's Assistant: When did you last update the printer driver software?

It's new.

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/27/2017
Technician: Russell H., Printer and Office Tech replied 7 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,973
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your printing question.

What type of document are you trying to print? a PDF perhaps, or an MS Word doc, etc.?

And can you still print other types of documents, e.g. a single page from a Notepad file for instance?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Printer and Office Equip. Specialist

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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