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I have a brother hl2170W printer. I keep getting a signal…

Customer Question
I have a brother...

I have a brother hl2170W printer. I keep getting a signal that it needs a drum. I changed the drum and I also changed the cartridge but it will not start and the drum light keeps coming on.

Technician's Assistant: Is this the first time you've had to change the ink for your HL2170W?

No!

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

The light keeps coming on and I am able to open the lid.

Submitted: 6 months ago.Category: Printers
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Answered in 4 hours by:
12/27/2017
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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