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I just hooked up a rebuilt Lenova desk top and reloaded my…

Customer Question
Hi. I just hooked...

Hi. I just hooked up a rebuilt Lenova desk top and reloaded my original driver for my brother mfc-j835dw printer. Printer uploaded fine but won't print even from email.

Technician's Assistant: How are you connecting to your MFC-J835DW: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

I tried to go to brother website to download update but couldn't seem to do that so re loaded orig driver.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No except I'm working with Window's 7 update and it won't print from there either.

Submitted: 6 months ago.Category: Printers
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Answered in 3 hours by:
12/26/2017
Technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 6 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 6 months ago
Updated Windows restart ed pc. Will reply soon. Tu.
Technician: Cody, Senior Systems Administrator replied 6 months ago

ok

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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