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Printer has offline on two different printers. I have a HP…

Customer Question
Printer has offline on...

Printer has offline on two different printers. I have a HP Office Jet Pro 6978. This is the second printer I have since I have to send it back for the same reason. Please help.

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

I don't think we have. It is a refurbished printer, did not come with those instructions.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I can't print off desktop or file, I have to trick it through settings to get it to work. Frustrated, since this is the second printer they sent me

Submitted: 8 months ago.Category: Printers
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Answered in 6 hours by:
12/27/2017
Technician: Harry, Engineer replied 8 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,909
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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