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Have just purchased a new computor and there is a problem…

Customer Question
Have just purchased a...

Have just purchased a new computor and there is a problem with communication with the printer. When attempting to print something will get a message that the printer is offline, then with the message still visible, the printer will begin printing. Also when i ask for the status of the ink supply it indicates no information is available. It's as if the printer is not able to comunicate with the computor

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Do not recall doing so.

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
12/26/2017
Technician: Kamil Anwar, Technician replied 8 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 8 months ago

What troubleshooting have you tried?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
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