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I have a new WF 2720. I have downloaded and installed all…

Customer Question
I have a new...

I have a new WF 2720. I have downloaded and installed all the drivers and the firmware. I am going to scan and it says I must install the Epson event Manager software which I assume is in the drivers package rights? It also says I must select a computer. Im connected to the printer via USB, Tx Pearl

Technician's Assistant: What Epson model do you have?

WF 3720

Technician's Assistant: How long has this been going on with your Epson printer?

Its brand new. 1st time Ive tried to scan,

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nope Tx.

Submitted: 3 months ago.Category: Printers
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Answered in 4 minutes by:
12/26/2017
Technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,380
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 3 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 3 months ago
Tx cody
Customer reply replied 3 months ago
No thanks Dont want remote help.
Customer reply replied 3 months ago
where do we begin?
Technician: Cody, Senior Systems Administrator replied 3 months ago

I'll see if someone else is more knowledgeable on this printer to be able to provide you with written instructions

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Customer reply replied 3 months ago
Cody When will I get a response form a new technician?
Technician: Jason Jones, Technician replied 3 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 18,327
Experience: 10+ years work experience.
Verified

Hello,
I look forward to helping you today.

Which version of Windows are you using on the computer?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 3 months ago
HELLO Cody when will I get a respose form a new technician?
Technician: Jason Jones, Technician replied 3 months ago

Installing the "Drivers and Utilities Combo Package" from the following page will install the "Epson Event Manager" as well.

Drivers and Utilities Combo Package & Epson Event Manager Download: https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-2750/s/SPT_C11CF76201

On the aforementioned page, download the "Drivers and Utilities Combo Package" file and open it. After you install it, you will be all set.

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Customer reply replied 3 months ago
Jason Can someone please answer my questions?
Technician: Jason Jones, Technician replied 3 months ago

Hello,

Did you read my post when I explained what needed to be done?

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Technician: Jason Jones, Technician replied 3 months ago
Installing the "Drivers and Utilities Combo Package" from the following page will install the "Epson Event Manager" as well. Drivers and Utilities Combo Package & Epson Event Manager Download:https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-2750/s/SPT_C11CF76201 On the aforementioned page, download the "Drivers and Utilities Combo Package" file and open it. After you install it, you will be all set.Installing the "Drivers and Utilities Combo Package" from the following page will install the "Epson Event Manager" as well. Drivers and Utilities Combo Package & Epson Event Manager Download: https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-2750/s/SPT_C11CF76201 On the aforementioned page, download the "Drivers and Utilities Combo Package" file and open it. After you install it, you will be all set.
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Customer reply replied 3 months ago
I have installed the whole package. Shall I try installing the events manager separately?
Technician: Jason Jones, Technician replied 3 months ago

The event manager is installed when you install the whole package. If that was already done, then you are good to go.

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Customer reply replied 3 months ago
I just reinstalled everything and it doesnt work.
Customer reply replied 3 months ago
Ok When I use the scan function, save as PDF, its says "no computer slected"
Technician: Jason Jones, Technician replied 3 months ago

What doesn't work? The event manager that you installed doesn't work?

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Customer reply replied 3 months ago
I also get the message that I have to install event manger.
Technician: Jason Jones, Technician replied 3 months ago

That means that you didn't install the combo package that I suggested.

Please, do as I suggested.

Install the drivers and utilities combo package from the following page: https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-2750/s/SPT_C11CF76201

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Customer reply replied 3 months ago
When i go to scan, save as PDf I get 2 messages. One is that I have to install event manager, and the second is that I have to select a computer to save the PDF to.
Technician: Jason Jones, Technician replied 3 months ago

Do as I suggested, please.

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Customer reply replied 3 months ago
Jason I have installed the combo package twice already today. So I will do so again which will take a few minutes. So how to I ensure I dont get thrown out of here and start over?
Technician: Jason Jones, Technician replied 3 months ago

You are asking how to ensure that you don't lose this page? Just don't close this page.

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Technician: Jason Jones, Technician replied 3 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 3 months ago
Im downloading now.
Technician: Jason Jones, Technician replied 3 months ago

Thank you.

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Customer reply replied 3 months ago
In the mean time, how do I select a computer if I want to scan to PDF. It keeps giving me this message ( I am connected to USB),
Technician: Jason Jones, Technician replied 3 months ago

Once you download and install the file, you will not have any problems. You must wait for it to download.

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Customer reply replied 3 months ago
Download is stuck in an endless looping. Shall I start over?
Customer reply replied 3 months ago
Shall I start over?
Technician: Jason Jones, Technician replied 3 months ago

Yes, please.

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Customer reply replied 3 months ago
Jason It wont let me download the firmware stating my printer is downgraded. So lets do this. Let me copy the URL again for the drivers you sent me and I will try tomorrow.
Technician: Jason Jones, Technician replied 3 months ago

I am not asking you to download the Firmware.

Okay, we can continue tomorrow.

Thank you,

Jason

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Customer reply replied 3 months ago
It goes right to firmware.
Technician: Jason Jones, Technician replied 3 months ago

I am looking at the page right now. It doesn't do that.

Download it from this link: https://ftp.epson.com/drivers/epson17171.exe

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Customer reply replied 3 months ago
Ok Shall I tomorrow delete all the previous Epson downloads and start clean? all I can tell you is that the screen takes me right to firmware after I open adn run. It unzips the files, and then suddenly Im in firmware, and it tells me my printer is downgraded. So I think I should delete all the driver files and start over tomorrow. thoughts?
Technician: Jason Jones, Technician replied 3 months ago

You may do that. Thank you.

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Customer reply replied 3 months ago
ok chat tomorrow
Technician: Jason Jones, Technician replied 3 months ago

Thank you

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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 18,327
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Experience: 10+ years work experience.

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