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I have an XP810. when i print photos. it leaves black ink…

Customer Question
I have an XP810...

I have an XP810. when i print photos. it leaves black ink streaks on the photo. Ive done all the maintenance things ad it does not solve the problem

Technician's Assistant: What's the brand and model of your printer?

Epson XP-810

Technician's Assistant: How long has this been going on with your Epson printer?

For several months

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Just recently within the past 2 months.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Thios problem has been going on longer than that. It only leaves streaks on photos, mot stuff that is printed on regular paper. I use the Epson Ultra Premium Glossy Photo Paper

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
12/26/2017
Technician: Md. Sadique, Engineer replied 6 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,659
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Customer reply replied 6 months ago
are you there?
Technician: Md. Sadique, Engineer replied 6 months ago

We will try manually cleaning the printhead.

Take a paper towel and fold it into 4 turns and make it little thick. Then add little-rubbing alcohol to it and then place it in the path of the printhead carriage. Then move the printhead carriage over it a few times.

Please follow this link to see a video: http://www.youtube.com/watch?v=yrAqXjX10xs

Tell me if it makes any difference to your problem.

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Technician: Md. Sadique, Engineer replied 6 months ago

Sorry for the delay I was typing your answer.

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Customer reply replied 6 months ago
Im not sure how to move the cartridge
Customer reply replied 6 months ago
I did that it did not solve the problem
Technician: Md. Sadique, Engineer replied 6 months ago

You didn't see any improvement.

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Customer reply replied 6 months ago
no
Technician: Md. Sadique, Engineer replied 6 months ago

Give me a moment. I am working on the issue.

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Customer reply replied 6 months ago
Well?? what next
Technician: Md. Sadique, Engineer replied 6 months ago

In your case, the printer rollers are leaving unwanted marks on your document
As the issue arises only when you use the photo paper. In this case, it takes longer to dry the ink. When it comes out of the roller it leaves marks. We will try setting the waiting time for drying longer or adjust the quantity of the ink.

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Technician: Md. Sadique, Engineer replied 6 months ago

Do you have the roller cleaning pads?

It was in the box when you bought the printer.

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Customer reply replied 6 months ago
the printer is several years old, I dont think i have them
Technician: Md. Sadique, Engineer replied 6 months ago

Let's use plain paper to clean the rollers.

I will give you a manual which will help you in cleaning the rollers with plain paper.

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Technician: Md. Sadique, Engineer replied 6 months ago
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Customer reply replied 6 months ago
That link talks about ink spots on the back of the paper, my streaks are on the front side of the photos
Technician: Md. Sadique, Engineer replied 6 months ago

I know that. We are just trying to clean the rollers. It will help.

Please trust me.

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Technician: Md. Sadique, Engineer replied 6 months ago

Let me know if you see black streaks on the paper.

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Technician: Md. Sadique, Engineer replied 6 months ago

If this doesn't work I will try setting the waiting time for drying longer or adjust the quantity of the ink.

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Customer reply replied 6 months ago
ok
Technician: Md. Sadique, Engineer replied 6 months ago

Thank You!

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Customer reply replied 6 months ago
there are no streaks on the paper
Technician: Md. Sadique, Engineer replied 6 months ago

Would you like me to remote into your computer and work on the issue?

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Customer reply replied 6 months ago
now what
Technician: Md. Sadique, Engineer replied 6 months ago

Would you like me to remote into your computer and work on the issue?

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Customer reply replied 6 months ago
no thanks
Technician: Md. Sadique, Engineer replied 6 months ago

We will have to set the waiting time for drying longer or adjust the quantity of the ink.

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Customer reply replied 6 months ago
how do i do that
Technician: Md. Sadique, Engineer replied 6 months ago

I will give you a guide with pictures on how to adjust ink quantity and waiting time.

Please click this link to access the guide: https://files.support.epson.com/htmldocs/pho22_/pho22_rf/softw_2.htm#making advanced settings d

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Category: Printers
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