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Will not print black pages. Brother MFC-J6920DW. 6 months or…

Customer Question
Will not print black...

Will not print black pages

Technician's Assistant: What's the brand and model of your printer?

Brother MFC-J6920DW

Technician's Assistant: How long has this been going on with your MFC-J6920DW?

6 months or so

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Haven't really used it because it didn't work, but I need to print 11x 17

Submitted: 6 months ago.Category: Printers
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Answered in 3 minutes by:
12/26/2017
Technician: Md. Sadique, Engineer replied 6 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 6 months ago

Do you have Windows/MAC computer?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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