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My copier sounds like it is running when used but document…

Customer Question
My copier sounds like...

My copier sounds like it is running when used but document does Print?

Technician's Assistant: What's the brand and model of your printer?

Cannon Pixma MP490

Technician's Assistant: How long has this been going on with your Pixma?

I do not use that feature often so I am not sure, but it has worked in the past.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Just updated to macOS High Sierra the other day but it was not working prior to that .

Submitted: 7 months ago.Category: Printers
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Answered in 6 hours by:
12/26/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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