Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Brother WV-3640 indicates connection to my home wifi. My Mac…

Customer Question
Brother WV-3640 indicates connection...

Brother WV-3640 indicates connection to my home wifi. My Mac is definitely connected but the two will not communicate and allow me to print. I removed it from the printer list in settings but now cannot add it.

Technician's Assistant: How are you connecting to your WV-3640: wirelessly or by USB?

Trying to connect wirelessly

Technician's Assistant: When did you last update the printer driver software?

Haha never

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 43 minutes by:
12/25/2017
Technician: tyroneboman, Technician replied 7 months ago
tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 10,525
Experience: Repair and Service Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Since my iPad updated I haven't been able to print.
Since my iPad updated I haven't been able to print … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Trying to set up a Brother HL-2270DW to a new network router
Trying to set up a Brother HL-2270DW to a new network router using a USB cable. The setup wizard takes me as far as telling me to hook up the computer and printer with the USB cable and then a screen … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
It is connected to my network but my computer won't
It is connected to my network but my computer won't recognize it … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My HP Photosmart 6520 is offline. How do I get it back
My HP Photosmart 6520 is offline. How do I get it back online … read more
tyroneboman
tyroneboman
Technician
10,525 satisfied customers
My Mac computer is not able to find the Epsom printer. I can
My Mac computer is not able to find the Epsom printer. I can print from my Iphone - but not from my computer. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Communication error. Epson wf-3640. Since I tried to print 5
there was an update I installed a few days ago, os is MAC snow leopard … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My epson printer 3640 will not print using iphone 10 hot
my epson printer 3640 will not print using iphone 10 hot spot not problem with droid but does work with iphone I have done the reset process several tmes … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I just got a new modem and my printer is not connected. How
I just got a new modem and my printer is not connected. How do I connect it? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
In the past I have been able to print from my chromebook to
Hi, In the past I have been able to print from my chromebook to my brother printer. I deleted some cookies and now cannot print. When I want to print from Chromebook, it only gives me the SAVE choice,… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Brother Printer is not printing from computer because the
Brother Printer is not printing from computer because the wireless feature is off. I want to turn it on but have not been successful. HELP … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a macbook air. I moved my brother printer from my
I have a macbook air. I moved my brother printer from my work office to my home office. I'm trying to print, and its telling me that the printer is not responding … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I had to move and cannot get my brother MFC9320cw set up
I had to move and cannot get my brother MFC9320cw set up wireless can you help? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am having trouble getting my new HL-L2380DW printer on
I am having trouble getting my new HL-L2380DW printer on line . Have connected it to wifi and have downloaded the program what have I forgotten? Its a Mac computer… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
CANNOT GET NEW I PHONE 6 TO FIND PRINTER MFC-9120CN PRINTING
CANNOT GET NEW I PHONE 6 TO FIND PRINTER MFC-9120CN FOR AIR PRINTING COULD DO IT WITH MY OLD PHONE AND NEED SOME HELP LATEST OPERATING UPDATES ON PHONE AND MAC COMPUTER… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hello i have just bought a Epson printer XP-305, unfortunatly
Hello i have just bought a Epson printer XP-305, unfortunatly i have a communication error therefore my printer will not work wirelessly can you help me please.… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Hello, I have a Kodak AIO pkrinter 6100 series. I have moved
Hello, I have a Kodak AIO pkrinter 6100 series. I have moved to a new home and have a new internet provider. I currently have a HUB. I need to refigure my printer to communicate with my lap top. Could… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
HI,I have a Brother MFC 9120 Printer which I had connected
HI,I have a Brother MFC 9120 Printer which I had connected to a wirless modem/router by ethernet cable into the router and it was working fine. I have now changed to a new Belkin wireless router/modem… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I am setting up a Canon PIXMA MG8100 and successfully got the
I am setting up a Canon PIXMA MG8100 and successfully got the printer connected to WIFI, but the only way I can get my Mac PowerBook Pro to successfully connect to the printer is if the printer is con… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x