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Mfc-9130cw printer will not print; prints only horizontal…

Customer Question
Mfc-9130cw printer will not...

Mfc-9130cw printer will not print; prints only horizontal stripe at top of page

Technician's Assistant: How are you connecting to your MFC-9130CW: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Just now

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
It prints fine from my phone but not from laptop; went to devices and it appears to have been installed on laptop Lenovo ideapad 320
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 49 minutes by:
12/25/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,833
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Looks like an issue with laptop and printer because I can print from my phone - what do I need to do?
Customer reply replied 7 months ago
I'm a first time user and have no idea how this works - is it live or do I schedule an appointment? Thank you
Customer reply replied 7 months ago
OK
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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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