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1st time to prine photos from computer to 7640 ptinter. HP…

Customer Question
1st time to prine...

1st time to prine photos from computer to 7640 ptinter

Technician's Assistant: What's the brand and model of your printer?

HP Envy 7640

Technician's Assistant: How long has this been going on with your printer?

First time I have to try this - novice

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Checked today, all updated

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's it

Submitted: 6 months ago.Category: Printers
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Answered in 5 hours by:
12/25/2017
Technician: Joel Kalman, Engineer replied 6 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,024
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 6 months ago

What is your computer operating system?

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Customer reply replied 6 months ago
Windows 10
Technician: Joel Kalman, Engineer replied 6 months ago

You have requested Secure Remote Assistance. Please use this link and accept the agreement. Then download, run, and install the remote software from Elsinore to start the session:

http://www.justanswer.com/remotedesktop/join.aspx?Session=a8f407d6-2feb-497a-92c9-100154542f06

You may have to go to your Download folder and select the Elsinore file if it does not open automatically.

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Technician: Joel Kalman, Engineer replied 6 months ago

I apologize for the inconvenience. Your offer for secure Remote Assistance has expired.

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