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I have two ts6120 printers. All of a sudden they stated

Customer Question
I have two ts6120...

I have two ts6120 printers. All of a sudden they stated displaying this message: "Cannot communicate with the printer.
Turn Enable bi-directional support on in the printer's Properties dialog box."

Technician's Assistant: What kind of computer or device are you printing from?

Windows 10 and I get this message for PDFs, Excel, Word, everything I try to print from. I am still printing successfully but I seem to lack some features now like ink levels.

Submitted: 8 months ago.Category: Printers
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Answered in 12 minutes by:
12/24/2017
Technician: Tech Ben, Information Systems Manager replied 8 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

It does seem like the Printer is not able to send data to the system. Can you please let us know how OLD is the printer ?

Thanks,

Kumar

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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