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My 2540 printer que is stuck on an internet document and…

Customer Question
My 2540 printer que...

My 2540 printer que is stuck on an internet document and refuses to print it, I have tried cancelling the print task, turning it on and off etc. How can I get the document deleted from the 2540 Que?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

About 2 weeks ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The old windows and driver for HP printers had a display and workup for deleting the printer que and restarting it. What can be done to delete all pending documents on the printer?

Submitted: 7 months ago.Category: Printers
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Answered in 28 minutes by:
12/24/2017
Technician: Sudipto, Engineer replied 7 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,154
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 7 months ago

Can you tell me, which version of Windows do you use?

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Customer reply replied 7 months ago
10
Technician: Sudipto, Engineer replied 7 months ago

Sorry I could not get back to you as I was offline. Let me know when you want to continue?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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