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No black. Hp 6510. Since yesterday. Not sure. Have attempted…

Customer Question
Hp 6510 Technician's Assistant:...

Hp 6510

Technician's Assistant: How long has this been going on with your HP printer?

Since yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure. Have attempted printing from several different devices

Submitted: 6 months ago.Category: Printers
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Answered in 6 minutes by:
12/24/2017
Technician: jeffreybongers, Engineer replied 6 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the Hp 6510 printer?

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
No
Technician: jeffreybongers, Engineer replied 6 months ago

Understood.

Are you able to update these?

Do you want me to install these for you?

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
I’ll go to my lap top. Don’t go away.
Technician: jeffreybongers, Engineer replied 6 months ago

Offcourse,

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
Am in my device manager. Printer driver
Customer reply replied 6 months ago
Driver is updated
Technician: jeffreybongers, Engineer replied 6 months ago

Great!

I see there is also a firmware update available.

Are you also able to install this?

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
What is that?
Technician: jeffreybongers, Engineer replied 6 months ago

Understood.

Do you want me to remotely connect and do this for you?

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
No thanks. I’m concerned about that. What is firmware
Technician: jeffreybongers, Engineer replied 6 months ago

I understand.

You can always get a refund if I dont get this solved.

The firmware is available here:https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-6510-e-all-in-one-printer-series-b211/5058334/model/5058335

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Please let me know how this goes.

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 6 months ago

how are we going?

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
Please refund my fee.
Technician: jeffreybongers, Engineer replied 6 months ago

I am sorry to read this.

Is the issue solved?

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
No. My refund?
Customer reply replied 6 months ago
Jeffrey?
Technician: jeffreybongers, Engineer replied 6 months ago

Understood.

A refund can be done here:http://ww2.justanswer.com/help/how-can-i-request-refund-0

Is there anything else I can assist you with?

Kind regards,

Jeff

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Category: Printers
Satisfied Customers: 955
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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